Processor- Central Ops ( UAEN Only )

Processor – Central Operations

Role Purpose

To validate and process operational transactions, provide support to internal business units and branches, and ensure compliance with regulatory requirements, internal controls, and operating procedures.

Key Responsibilities

• Validate and process operational transactions in line with approved policies and service standards.
• Provide operational support and assistance to branches and internal business units.
• Ensure compliance with internal procedures, controls, and regulatory requirements.
• Manage account identification and closure activities in accordance with applicable guidelines.
• Handle cheque return activities and related operational processes within agreed timelines.
• Liaise with internal stakeholders and support teams regarding operational documentation and processing requirements.
• Resolve day-to-day operational issues and respond to business queries in a timely manner.
• Perform reconciliations and maintain accurate operational records.
• Support operational projects, process enhancement initiatives, and User Acceptance Testing (UAT).
• Assist in monitoring operational controls and ensuring efficient service delivery across the function.

Qualifications & Experience

• Higher Secondary Education or equivalent qualification.
• Minimum 4 years of experience in Banking Operations or Transaction Processing.
• Good understanding of banking operations, controls, and compliance requirements.
• Familiarity with banking systems and Microsoft Office applications.
• Strong analytical, problem-solving, and organizational skills.
• High attention to detail and commitment to accuracy.
• Excellent communication and stakeholder management skills.

What We Are Looking For

• Strong customer and service orientation.
• Ability to work effectively in a fast-paced environment.
• Proven ability to manage multiple priorities while maintaining accuracy.
• Collaborative team player with a proactive approach.
• Commitment to continuous improvement and operational excellence.

What We Offer

• Competitive salary and benefits package.
• Opportunities for learning, development, and career progression.
• Access to world-class Learning & Development platforms.
• Strong focus on employee wellbeing and work-life balance.
• Private healthcare and generous annual leave entitlement.
• Preferential banking facilities for employees.
• An inclusive and collaborative culture within one of the UAE's leading Islamic banks.

1. Operational accuracy in escrow transaction processing

• File and archive transaction records in line with internal controls to support audit readiness.
• Input transaction data into core banking and escrow management systems with precision to maintain data integrity.
• Flag discrepancies or incomplete documentation to the supervisor for timely resolution and risk avoidance.

Performance Measures:

• Transaction accuracy, reconciliation quality, and timely exception resolution.
• Compliance adherence, audit outcomes, and timely escalation of control breaches.

2. Maintenance of BPM application documentation and process records

• Update BPM application records promptly to maintain current and accurate process information.
• Support audit activities by providing required documentation and records promptly.
• Ensure documentation reflects current operational practices and system configurations.

Performance Measures:

• Maintenance of bpm application documentation and process records completion quality, timeliness, and adherence to agreed service standards.
• Completeness, accuracy, and timeliness of records, reports, and supporting documentation.

3. Service quality and SLA adherence in escrow transaction processing

• Update workflow trackers and status logs to reflect real-time progress on assigned cases.
• Prioritise daily workload to meet agreed turnaround times for escrow transactions and related requests.
• Collaborate with colleagues to address bottlenecks and maintain continuous workflow during peak periods.

Performance Measures:

• Service quality and sla adherence in escrow transaction processing completion quality, timeliness, and adherence to agreed service standards.

4. Support for process integrity and continuous improvement in escrow operations

• Complete assigned training modules on new systems or compliance topics to maintain operational readiness.
• Contribute to error log reviews by sharing insights on preventable mistakes and control gaps.
• Identify recurring process issues or bottlenecks during daily work and provide input to the supervisor for improvement.

Performance Measures:

• Support for process integrity and continuous improvement in escrow operations completion quality, timeliness, and adherence to agreed service standards.

• Diploma or equivalent qualification in Banking, Finance, Business Administration, or related field
• Relevant coursework or certification in operational risk or compliance (preferred)
• Continuous professional development in banking operations and compliance