Product Manager, Community, Open Directory - Workspace

What you can expect

As Product Manager for LSEG Directory within Workflows, you will play a pivotal role in shaping, defining, and executing the strategic direction of LSEG’s Open Directory initiative – an integral element of the LSEG Microsoft Partnership. The Open Directory serves as a cornerstone of LSEG’s Collaboration strategy, aimed at broadening the Workspace community through integration with Microsoft Teams via External Collaboration. In this capacity, you will provide product leadership to deliver capabilities and workflows designed to support Communities use cases on the Open Directory platform. Leveraging your comprehensive knowledge of Financial Services customer personas and actively incorporating client feedback, you will be responsible for ensuring the viability of product features that drive Community adoption and growth. Furthermore, you will collaborate closely with other Workspace Cluster Leads to develop sophisticated customer workflows and innovative, AI-driven experiences that enhance the value of our collaboration tools. By working in partnership with various business lines, you will ensure alignment between Workspace program objectives and stakeholder requirements, positioning Workspace as a leader within the industry.

What you’ll be doing

• Product Manager for one or more squads within our Workspace Collaboration Cluster, focusing on build out of LSEG Directory product
• Collaborate with Workspace platform and community teams to prioritize and develop product features to drive engagement. 
• Translate product strategy into detailed requirements for prototype construction and final product development by the product engineering team.
• Drive the execution of all product development processes, including product research, UX prototypes, roadmaps, requirements development and product launch in conjunction with product management leadership.
• Facilitate or participate in all agile ceremonies with the product engineering team, i.e., daily scrums, backlog refinement sessions, sprint planning, sprint reviews, retrospectives and look ahead meetings.
• Ensure alignment of all work undertaking to achieve the agreed OKRs.
• Define and track KPIs, usage analytics, and user feedback to address opportunities to remove friction and increase user activity on the platform. 
• Builds effective relationships to ensure the success of the project. 
• Effectively communicates highly complex ideas at multiple organisational levels and modifies personal approach and style to reflect changing circumstance.

What You’ll Need

• Over 10 years of experience in a senior product leadership role
• Deep understanding of Financial Service workflows, personas and communities (i.e. FX, Commodities, FI, Equites, Investment Banking or Wealth)
• Expertise with chat and collaboration platforms
• Familiarity with BOT/Agentic, APIs, and natural language AI technologies
• Extensive background in large matrix organizations
• Demonstrated ability to think creatively and strategically to advance personalization initiatives
• Experience collaborating with senior stakeholders across technology, product, and business divisions
• Excellent communication skills at all organizational levels
• Capability to work cross-functionally with architecture, product, data science, proposition, and project management teams

Who you’ll be working with

Software Engineers, Software Architects, Data Scientists, Product Managers, Project / Delivery Managers, Scrum Masters, Technology Leaders, Community Leads, Customer Success Managers, Senior Business Stakeholders

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

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You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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