Product Operations Manager, Amazon Music

Amazon is hiring a Product Operations Manager, Amazon Music in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include AI Tools, product operations and data analysis.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Bridges customers and product teams using data analysis and AI-assisted automation to optimize efficiency and product quality.

AI Tools

product-operationsdata-analysiscross-functional-leadershipcustomer-feedback

Love music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music where we are reinventing how people discover and experience music and culture within a community of passionate fans. Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

We are looking for a Product Operations Manager to join the Amazon Music Product Operations team in Bangalore. In this role you will be the bridge between customers and the Amazon Music product teams across key areas. You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects.

Key job responsibilities
• Develop deep product and technical subject matter expertise in key areas of the Amazon Music service
• Monitor customer feedback channels and analyze and synthesize data to provide actionable insights for product teams to inform product planning
• Use AI and automated tools to optimize efficiency and improve the quality of outputs
• Work cross-functionally across product, engineering, design, QA and BI stakeholders to ensure customer issues are routed to the correct teams and track progress towards addressing them along with other key quality metrics
• Maintain and help groom backlogs of quality related features and bug fixes
• Support product teams launching new features and experiments by driving dogfooding and beta testing, aggregating feedback and reporting results
• Look for and identify opportunities to streamline and standardize feedback gathering and analysis processes.

Basic qualifications

- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines

Preferred qualifications

- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Product Operations Manager, Amazon Music at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Operations Manager, Amazon Music is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product OperationsData AnalysisCross Functional LeadershipCustomer FeedbackAI Tools

Questions you could be asked

Tell me about a project where product operations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where customer feedback was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Product Operations, Data Analysis, Cross Functional Leadership, Customer Feedback, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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