Product Technical Specialist - Heavy Equipment

Sandvik Mining is seeking a

Product Technical Specialist – Heavy Equipment

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Product Technical Specialist – Heavy Equipment for ITH Drills.  The Product Technical Specialist – Heavy Equipment is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel. 

Are you someone who is enthusiastic to teach others with a passion for new emerging technology? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Training technical teams in sales areas and end customers in digitalized and automated underground mining environments with focus on underground drilling equipment
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Provide guidance to internal stakeholders through product training and technical support
• Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.
• Establish and maintain ongoing positive relationships to secure and develop future business.
• Train customers on the features of the equipment they have purchased.
  

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Adherence to the Sandvik Environmental, Health & Safety Policy.
• Attending health and safety related trainings.
• Performing Risk Assessments (“Take Five”) prior to each task.
• Identification and reporting of hazards.
• Working in a safe manner as reasonably practicable.
• Wearing the required PPE assigned for each location.

What you will bring along

• Red Seal HD Equipment certification
• 5 years of technical experience
• Proficient with hydraulic and electronic systems
• Excellent customer relations and active listening skills
• Strong investigation and diagnostic skills.
• Inclination to train and transfer knowledge to others
• Ability to work as part of an integrated, multidisciplinary team
• Flexible, self-motivated, and committed to seeing tasks through to completion
• Ability to work in underground mines.
• Ability to travel approximately 60% of the time
• Highly developed time management and organizational skills
• Excellent verbal and written communication skills in English, French is an asset

 In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• The annual base salary range for this position is [$114,000.00] – [$124,000.00] plus annual bonus opportunity, with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at http://www.sandvik.com/careers to the Product Technical Specialist – Heavy Equipment, requisition #R0093348. While we thank all candidates for their interest, only those considered for an interview will be contacted.  Candidates who participate in an interview will be informed of the hiring decision or receive a status update within the applicable timeframe, no later than 45 days.

This opportunity is intended to fill a vacancy following an employee departure or internal movement.

Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.