Program Manager, ACES, OPTIMA, OPTIMA

Amazon is hiring a Program Manager, ACES, OPTIMA, OPTIMA in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include program management, continuous improvement and kaizen.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Drives continuous improvement initiatives, Kaizen events, and operational efficiency programs for LLM annotation workflows.

program-managementcontinuous-improvementkaizenleansix-sigma

The OPTIMA team is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across multiple sites.

In this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, and implement continuous improvement tools with an aim to improve operational efficiency and enhance annotation quality, directly contributing to CX improvement. You will support stakeholders’ build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions in time. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.

Key job responsibilities
As an ACES Program Manager, you will:
• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe
• Bring your expertise, problem solving skills, and creativity to add value to our team
• Unify distributed efforts and own the plan to deliver quality outcomes for our customers
• Work across orgs to ensure we continue integrating internal support capabilities with best-in-class customer experience as new services and features are launched
• Manage programs to continuously improve our organizational efficiency
• Promote the use of Lean and Six Sigma principles
• Provide thought leadership and influence change at all levels of the organization
• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program work
• Serve as process guardian in assigned process areas for the change management process
• Partner with tech organization on business requirement documents (BRD)
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
• Audits completed projects to verify sustained impact

About the team
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging advanced technology alongside our operational excellence. We enable shopping feature teams to deliver superior CX quality by providing them with reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10+ different languages

Basic qualifications

- Bachelor's degree
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
- Lean Six Sigma Green Belt or Black Belt certification

Preferred qualifications

- Advanced degree, or MBA
- Experience with high-level negotiation and successful internal and external relationship management
- Independently manages workstreams while collaborating across teams
- Assisting teams in presenting data and conclusions clearly

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, ACES, OPTIMA, OPTIMA at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, ACES, OPTIMA, OPTIMA is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, TN, Chennai.
The job was posted on October 23, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementContinuous ImprovementKaizenLeanSix Sigma

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where continuous improvement was part of your work. What did you do?
Tell me about a project where kaizen was part of your work. What did you do?
Tell me about a project where lean was part of your work. What did you do?
Tell me about a project where six sigma was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Continuous Improvement, Kaizen, Lean, and Six Sigma. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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