AmazonProgram Manager Alexa+, Preview
Amazon is hiring a Program Manager Alexa+, Preview in Seattle, United States. It pays $83k-$130k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include program management, beta testing and product launch.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Manage beta testing programs and gather customer feedback for Alexa voice services and echo devices.
Key job responsibilities
As a Program Manager on the Alexa Preview team, you will be part of a high-functioning, fast-moving team responsible for running beta programs to support the launch of Alexa devices and features with direct impact for our customers. You will support product releases that will be highly visible to Beta participants and business partners, and it will require autonomy, reporting and “thinking big” qualities.
In this role you will:
- Manage multiple medium complex programs from initiation through delivery
- Work with cross functional stakeholders (Engineering, Product, Marketing, International, Quality Assurance, Customer Service)
- Gather requirements from appropriate business owners, writes clear and detailed plans to design methods to gather and analyze Preview participants feedback with functional specifications, feature prioritization, to deliver on requirements.
- Manage the beta testing activities workflow, and optimize the process that involves interacting with both internal and external stakeholders to achieve scalability by creating templates, and building knowledge base entries
- Monitor the program's overall progress, anticipates risks, resolves issues and initiates correction action as appropriate
- Manage the dependencies and negotiates trade-offs as needed
- Provide detailed reporting on a regular basis within Preview team and to business and technology owner regarding voice of the customers
A day in the life
As a Program Manager on the Alexa Preview Team, you'll drive the beta lifecycle of new Alexa-enabled products. You'll work cross-functionally to develop and execute beta programs, defining testing approaches and collecting Beta participants feedback. Serving as the beta program point-of-contact, you'll collaborate with other Preview functions to analyze participant feedback and present recommendations to stakeholders. With a user-centric mindset, you'll continuously improve beta processes and tools. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences.
About the team
Alexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more. Alexa marketing team is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers.
Basic qualifications
- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
How we rate this
Program Manager Alexa+, Preview at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where beta testing was part of your work. What did you do?
- Tell me about a project where product launch was part of your work. What did you do?
- Tell me about a project where customer feedback was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: Program Management, Beta Testing, Product Launch, and Customer Feedback. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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