Program Manager, Comms Quality, Builder Experience & Success

Amazon is hiring a Program Manager, Comms Quality, Builder Experience & Success in San Jose, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions SQL, program management and data analysis among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage communication quality programs and analyze data to improve seller messaging across multiple channels.

SQL

program-managementdata-analysiscommunicationquality-assurance

Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. The quality, consistency, and thoughtfulness of these communications shape the entire experience that Selling Partners have with Amazon.

We are seeking a Program Manager II for the Partner Outbound Communications team, who combines strong program management skills with a technical aptitude for data analysis. In this role, you will drive initiatives to improve the quality of Selling Partner communications across all channels — email, web notifications, SMS, and mobile push — while leveraging data-driven insights to measure impact, identify trends, and inform decision-making.

The ideal candidate is someone who is not only passionate about communications quality, but also familiar with SQL queries to pull metrics from databases, analyzing datasets to uncover defect patterns, and translating raw data into actionable recommendations. You will be expected to build and maintain reporting mechanisms, contribute to the team's internal knowledge base (Wiki pages), and support content audits and documentation.

Key job responsibilities
* Ensuring that all content sent to Selling Partners is defect-free, high-quality, consistent, relevant, and thoughtful.
* Shaping Amazon's internal content quality policies and guidelines, and ensuring those guidelines are followed throughout the communication creation process.
* Working with internal teams to resolve any defects identified and instituting mechanisms to scale defect resolution across hundreds of teams.
* Leveraging your passion for communications, attention to detail, and ability to manage complex processes involving multiple stakeholders.
* Demonstrating familiarity and comfort with communications platform technology.

The ideal candidate will have:

* Proven track record of driving communications quality improvement initiatives
* Demonstrated expertise in content authoring and editing, with a strong eye for detail
* Strong analytical and data-driven approach to identifying and resolving quality issues, with familiarity in communications-related metrics and performance indicators
* Ability to develop and enforce content quality standards, guidelines, and QA processes to proactively monitor and improve communications
* Familiarity with a variety of communications platforms and technologies, such as content management systems and analytics tools
* Comfort navigating cross-functional collaboration and managing multiple stakeholders

About the team
Partner Outbound Communications’ mission is to ensure every selling partner receives relevant, timely, actionable communications through the channels where they are most likely to engage. We do this by migrating existing emails onto our platform for quality control, improving the quality of comms launched, and improving partners’ ability to personalize their communications experience.

Basic qualifications

- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Speak, write, and read fluently in English

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Basic knowledge and proficiency in HTML, CSS, and Velocity Templates

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Comms Quality, Builder Experience & Success at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Comms Quality, Builder Experience & Success is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, SJ, San Jose.
The job was posted on September 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisCommunicationQuality AssuranceSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Communication, Quality Assurance, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker