Program Manager-Control Tower, Control Tower

Amazon is hiring a Program Manager-Control Tower, Control Tower in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Excel, VBA and supply chain management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Manage transportation execution and sort center capacities in the European Middle Mile network using data analysis and workflow tools.

excelvba

supply-chain-managementproject-managementdata-analysisprocess-improvementreporting

ATS Control Tower
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

ATS Control Tower Overview
CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Program Manager
As a program manager in the supply chain management department with reporting function, your role encompasses strategic planning, project management, and process improvement initiatives aimed at optimizing supply chain operations in alignment with organizational objectives, while also monitoring performance metrics and analyzing data to drive continuous improvement. Mitigating risks, ensuring compliance, and fostering cross-functional collaboration are paramount, as is providing leadership and direction to the supply chain team to maintain a high-performance culture focused on efficiency and innovation.

Key job responsibilities
- On-going generation and creation of reporting.
- Analyzing data to outline any reasons for under/over performance and take actions to improve performance.
- Support the delivery of productivity targets for all KPI's
- Ensure accurate recording and reporting of metrics.
- Performing updates and acting as an SME on workflow tools.
- Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
- Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
- Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool)
- Raise awareness to any areas for development or recognition.
- Maintain accurate local workforce management data.
- Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc).

A day in the life
Typically begins the day by reviewing and analyzing data to track key performance indicators and identify trends. They collaborate with various departments to gather information and ensure accurate reporting, while also preparing and presenting reports to stakeholders to inform decision-making processes. Additionally, they may oversee the development and implementation of reporting systems and processes to streamline operations and improve efficiency.

Basic qualifications

- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager-Control Tower, Control Tower at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager-Control Tower, Control Tower is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Supply Chain ManagementProject ManagementData AnalysisProcess ImprovementReportingExcelVBA

Questions you could be asked

Tell me about a project where supply chain management was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Supply Chain Management, Project Management, Data Analysis, Process Improvement, and Reporting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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