Program Manager I
AI in this role
Lead vendor dispute management and financial reconciliation operations while coaching a team of associates.
The role requires deep understanding of VRET processes, financial reconciliation mechanisms, and strong stakeholder management across multiple business, operations, and finance teams. The incumbent will drive process accuracy, efficiency, and scalability through data analysis, continuous improvement, and mechanisms to reduce recurring disputes.
Key job responsibilities
Lead day-to-day operations for vendor dispute validation and resolution, ensuring adherence to SLAs and audit standards.
Act as process owner for dispute handling — including SCS contract settings, USI vs UHI treatment, FRACS vs pickup orders, and AMXL/Core/EFP distinctions.
Manage and coach a team of associates; drive performance through goal setting, quality reviews, and skill development.
Partner with FinOps and FAAS to review and approve reimbursement recommendations.
Track and publish monthly metrics on payouts, accruals, provisions, and reconciliations.
Retrieve and analyze data from multiple sources to identify root causes and recommend process improvements.
Manage stakeholder relationships across Business (Category, SIMS, AM, Seller, Vendor, Re-commerce), Operations (FC Ops, ACES, NOC, AMXL, Linehaul), and Finance (Ops Finance, FinOps, FAAS).
Build mechanisms and dashboards to reduce reopen rates, improve dispute resolution accuracy, and enhance vendor experience.
About the team
The Removals Supply Chain organization enables smooth and defect-free reverse logistics for sellers and vendors by ensuring timely, accurate, and auditable removal processes. The Disputes Management vertical supports vendors in reconciling and resolving financial claims arising from returns and removals, partnering closely with FinOps, Supply Chain, and Business teams to protect seller experience and Amazon P&L.
Basic qualifications
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Program Manager I at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where disputes management was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
- Tell me about a project where financial reconciliation was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Disputes Management, Team Management, Financial Reconciliation, Data Analysis, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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