Program Manager I, GCOI

Amazon is hiring a Program Manager I, GCOI in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, root cause analysis and catalog operations.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Own catalog defect resolution, readiness execution, and escalation paths for Whole Foods Market within grocery catalog operations.

program-managementroot-cause-analysiscatalog-operationstroubleshooting

We are looking for a Program Manager to own catalog defect resolution and readiness execution for Whole Foods Market within the Grocery Catalog Operations and Intel (GCOI) team.

This role is the bridge between the specialists who execute catalog operations and the program and product managers who own the systems behind them. Specialists escalate to you when the SOP runs out. Program and product owners come to you when they need to know what is actually happening in the catalog. You will drive ASIN-level defects to root cause, quantify blast radius, document what you find, and carry recurring failures to the teams that own the fix.

If you like dive-deep problem solving, want to build program management depth in a business where catalog quality is the constraint, and want to be the person holding the real answer, this role is for you.

Key job responsibilities
Bridge catalog execution and program ownership: Own the escalation path for ASIN-level catalog defects that exceed existing procedures, driving each to root cause or a confirmed accountable owner
Absorb volume during spikes and coverage gaps rather than only routing it, so the team's SLA position holds when inflow exceeds plan
Convert operational symptoms into problem statements that program managers, product managers, and engineering partners can act on
Speak for GCOI in defect triage forums and cross-team working sessions, supplying the operational evidence no partner team can see from their side
Land partner and product decisions back with the specialist team in executable form: what changed, what the new handling is, what to do differently from the next ticket onward
Own the documentation trail for every defect you drive (investigation path, root cause, resolution, prevention) and author or refresh SOPs so the next occurrence is resolvable without escalation
Execute assigned catalog readiness tasks, from ASIN creation through attribute validation, against defined workback schedules
Mentor L3 Catalog Automation Leads on troubleshooting methodology and catalog tooling, raising what the team resolves without escalation

About the team
GCOI (Grocery Catalog Operations & Intel) owns catalog operations across Amazon's grocery ecosystem — Wholefoods, Grocery Partnerships, Amazon Fresh, and SSD-G & Quick Commerce. We support catalog maintenance from ASIN/offer creation to attribute maintenance within ASCS. Our differentiator: deep domain knowledge of end-to-end catalog flows lets us design, build, and deploy automation without dedicated engineering headcount, collapsing the cycle from defect identification to automation within the same team.

Basic qualifications

- 2+ years of program or project management experience
- Experience working in an analytical environment with cross-functional teams
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements

Preferred qualifications

- Experience in MS Access and SQL
- Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager I, GCOI at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager I, GCOI is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementRoot Cause AnalysisCatalog OperationsTroubleshooting

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where catalog operations was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Root Cause Analysis, Catalog Operations, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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