Program Manager I, GCOI

Amazon is hiring a Program Manager I, GCOI in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions program management, root cause analysis and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage catalog operations and resolve complex catalog defects for Whole Foods Market within Amazon's grocery division.

program-managementroot-cause-analysisprocess-improvementcatalog-operations

Grocery Catalog Operations and Intel (GCOI) is responsible for catalog operations across Amazon Fresh, Whole Foods Market, Quick commerce and Grocery Partnerships businesses. The team ensures product catalog accuracy, completeness, and compliance across online and in-store grocery platforms, directly impacting customer experience, search relevance, and supply chain efficiency. GCOI manages over 100+ operational workstreams spanning new item setup, catalog defect resolution, attribute validation, and merchant onboarding support.

We are looking for a Program Manager to own catalog defect resolution and readiness execution for Whole Foods Market within the Grocery Catalog Operations and Intel (GCOI) team.

This role is the bridge between the specialists who execute catalog operations and the program and product managers who own the systems behind them. Specialists escalate to you when the SOP runs out. Program and product owners come to you when they need to know what is actually happening in the catalog. You will drive ASIN-level defects to root cause, quantify blast radius, document what you find, and carry recurring failures to the teams that own the fix.

If you like dive-deep problem solving, want to build program management depth in a business where catalog quality is the constraint, and want to be the person holding the real answer, this role is for you.

Key job responsibilities
Bridge catalog execution and program ownership: Own the escalation path for ASIN-level catalog defects that exceed existing procedures, driving each to root cause or a confirmed accountable owner
Absorb volume during spikes and coverage gaps rather than only routing it, so the team's SLA position holds when inflow exceeds plan
Convert operational symptoms into problem statements that program managers, product managers, and engineering partners can act on
Speak for GCOI in defect triage forums and cross-team working sessions, supplying the operational evidence no partner team can see from their side
Land partner and product decisions back with the specialist team in executable form: what changed, what the new handling is, what to do differently from the next ticket onward
Own the documentation trail for every defect you drive (investigation path, root cause, resolution, prevention) and author or refresh SOPs so the next occurrence is resolvable without escalation
Execute assigned catalog readiness tasks, from ASIN creation through attribute validation, against defined workback schedules
Mentor Catalog specialist and Automation Leads on troubleshooting methodology and catalog tooling, raising what the team resolves without escalation

About the team
GCOI team drives operational excellence through continuous innovation and defect elimination, delivering seamless and reliable experiences for customers and stakeholders. Our commitment centers on maximizing resource efficiency while eliminating operational waste, leveraging data-driven metrics to enhance performance, and providing strategic support across Catalog programs. Through our BI capabilities, we deliver actionable insights that power informed decision-making across US Grocery operations.

Basic qualifications

- 2+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to drive improvements

Preferred qualifications

- Experience in MS Access and SQL
- Experience working in an analytical environment with cross-functional teams
- Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager I, GCOI at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager I, GCOI is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementRoot Cause AnalysisProcess ImprovementCatalog Operations

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where catalog operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Root Cause Analysis, Process Improvement, and Catalog Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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