Program Manager I, Seller Success and Mobile

Amazon is hiring a Program Manager I, Seller Success and Mobile in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Whatsapp, Excel and program management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage the end-to-end lifecycle and intake pipeline of WhatsApp communications templates for selling partners in emerging markets.

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Program Manager, Seller Experience (SX) – WhatsApp Communications
Organization: Emerging Markets, Seller Experience (EM SX)
About the Role
The EM SX team is looking for a detail-oriented and proactive Program Manager to own and drive the end-to-end lifecycle of WhatsApp template communications for Selling Partners across Emerging Markets. This role sits at the intersection of operational excellence, seller communication strategy, and technical coordination — ensuring every WhatsApp message delivered to our sellers meets the highest bar for quality, compliance, and customer experience.
You will be responsible for managing the intake pipeline for WhatsApp templates, upholding SX standards, coordinating template testing and performance tracking during dial-ups, and serving as the first responder for emergent communication needs and liasoning across partner tech teams for any issue debugging. This is a high-visibility role that requires strong ownership, a bias for action and an eye for identifying and simplifying processes for builder teams.

Key job responsibilities
Key Responsibilities
WhatsApp Template Intake & SX Bar Raising
• Own the end-to-end intake process for WhatsApp template requests from stakeholder teams across WW Stores
• Serve as the SX bar raiser — review template content for tone, clarity, compliance, and alignment with seller communication principles
• Partner with content, legal, and product teams to ensure templates meet brand guidelines and regulatory requirements
• Maintain a structured intake tracker and provide visibility to stakeholders on request status and timelines
SOP Management, Intake Tracking & SLA Governance
• Create, maintain, and continuously improve Standard Operating Procedures (SOPs) for the WhatsApp communications workflow
• Track and close-loop all intake requests against defined SLAs; flag and escalate deviations
• Produce weekly/monthly reporting on intake volume, SLA adherence, bottlenecks, and process health metrics
• Drive process improvements based on data trends and stakeholder feedback
Template Testing & Performance Management During Dial-Up
• Coordinate end-to-end testing of new templates across pilot populations before broad rollout
• Define and track performance metrics (delivery rate, read rate, opt-out rate, CTR) during phased dial-up
• Identify underperforming templates and recommend optimizations or rollbacks based on data
• Maintain a performance dashboard and share insights with stakeholders during business reviews
Emergent Communications Management
• Serve as the single-threaded owner for urgent/same-day communication requests that require immediate setup and deployment
• Establish and maintain a rapid-response workflow to triage, approve, build, and deploy emergency templates within hours
• Coordinate cross-functionally with tech, content, and approvals teams to ensure timely delivery under compressed timelines
• Maintain a log of emergent comms with root cause analysis to reduce future ad-hoc requests
Technical Debugging & Issue Resolution
• Act as the first point of contact for technical issues including Cradle job failures, template errors, and delivery failures
• Triage and debug issues by working with engineering teams, reviewing job logs, and identifying root causes
• Maintain a known-issues tracker and drive resolution or workarounds to minimize seller impact
• Document recurring issues and partner with tech teams to build permanent fixes
Basic Qualifications
• Bachelor's degree in Business, Communications, Engineering, or a related field
• 2+ years of experience in program management, operations, or a related role
• Experience working with communication platforms, CRM tools, or messaging workflows
• Strong proficiency in Excel/Google Sheets and data analysis
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Preferred Qualifications
• Experience with WhatsApp Business API or similar messaging platforms
• Familiarity with Amazon's internal tools (Cradle, SIM, etc.)
• Experience in seller-facing or marketplace operations
• Exposure to Emerging Markets and cross-geo stakeholder management
• Basic understanding of SQL or scripting for data pulls and debugging
• Experience creating SOPs and process documentation from scratch

Basic qualifications

- 2+ years of program or project management experience

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager I, Seller Success and Mobile at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager I, Seller Success and Mobile is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementProcess OptimizationStakeholder ManagementSla GovernanceWhatsappExcel

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where sla governance was part of your work. What did you do?
Walk me through how you've used Whatsapp in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Process Optimization, Stakeholder Management, Sla Governance, and Whatsapp. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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