AmazonProgram Manager II, AMZL Field Support
Amazon is hiring a Program Manager II, AMZL Field Support in Nashville, United States. It pays $67k-$117k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions program management, operations management and data analysis among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 20,000+ other open roles on Level.
- Posted within the past two weeks.
AI in this role
Manage safety technology device compliance and operational performance across a large rental vehicle fleet.
In this role you will own the mechanisms that keep devices installed, accounted for, and active across the rental fleet: the recurring site and partner engagement, the case resolution path, and the operational reporting leaders rely on. You will go beyond resolving individual issues to analyze why they recur, designing process improvements that reduce failure rates at the source. You will work across field operations, partner, and support teams to align priorities and drive systemic resolution, delivering difficult cross-functional work independently and escalating when a decision falls outside established mechanisms.
The ideal candidate pairs operational ownership with program-management judgment: the analytical depth to turn recurring issues into root-cause insight, the influence to move multiple stakeholder groups toward a shared outcome without direct authority, and the instinct to simplify and improve the processes they inherit. You will thrive in a fast-paced, ambiguous environment where you own outcomes, not just tasks.
Key job responsibilities
● Own the compliance program for the rental vehicle fleet end to end, keeping devices installed, accounted for, and active across hundreds of sites through the recurring mechanisms you run and improve
● Analyze case and failure trends to identify root causes, then design and implement process improvements that reduce recurring issues rather than resolving them one at a time
● Lead cross-functional stakeholder groups across field operations, partner, and support teams to align priorities, drive systemic resolution, and move compliance and device utilization in the right direction
● Own the operational reporting and device-health analysis that turn raw data into the insight leaders use to make decisions across rental fleet segments
● Identify risks and blockers early, drive crisp and timely decisions, and escalate appropriately to keep the program aligned with its goals
A day in the life
Your day blends operational ownership with cross-functional problem-solving. You will dig into device-health and case data not just to clear what is in front of you but to find the trend underneath it, then bring field operations, partner, and support teams together to fix the root cause. You will design improvements to the mechanisms you own, influence stakeholders toward a shared plan, and build the operational reporting that gives leaders a clear read on program health. Expect to move between focused analysis and the cross-functional work of aligning people and raising the bar across the rental fleet.
About the team
We keep the technology devices on Amazon’s last mile and middle mile fleets working, owning device repair, reliability, and availability so vehicles stay on the road. Our group sits at the intersection of field operations, data analysis, and vendor partnership, owning both the daily execution and the strategy behind a healthy device fleet. This role owns the rental fleet program at the heart of that work. You will join a team of program managers who take ownership of fleet readiness, dig past symptoms to root cause, and build fixes that hold up at scale.
Basic qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
How we rate this
Program Manager II, AMZL Field Support at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Operations Management, Data Analysis, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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