Program Manager, II

Amazon is hiring a Program Manager, II in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and program management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Program Manager owning buyer compliance controls, KYC, and risk monitoring across international regions.

excelsql

program-managementrisk-managementcomplianceprocess-improvement

We are hiring a Program Manager to own the first line of defense (1LoD) Buyer Compliance controls for the Amazon Business (AB) Gift Card (GC) cohort of customers. This role will provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU). The Program Manager will be accountable for managing risk directly by collaborating with Risk Specialists to perform customer due diligence, Know Your Customer (KYC) identity verification, Suspicious Activity Monitoring (SAM) investigations, and enforcement actions, and by collaborating with the second line of defense (2LoD) on regulatory filing across their respective regions. The Program Manager will own the day-to-day controls and is the single-threaded owner for compliance outcomes in their regions.

Key job responsibilities
Define and maintain the operating cadence, SLAs, and quality bar for KYC and SAM within the assigned region.

Establish and drive mechanisms to measure and improve control effectiveness, working across Compliance Officers, Machine Learning Scientists, and Engineering teams to refine and continuously improve evaluations.

Collaborate with Risk Specialist Operations teams to investigate alerts and escalations, document findings, and determine filing requirements in parallel with 2LoD.

Partner with 2LoD regional compliance, legal, product, operations, and compliance officers to represent regional compliance status in business and risk reviews.

Own regional compliance metrics and reporting, surfacing risk trends and gaps with recommended remediation actions.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience across the domain of risk management & compliance operations

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, II at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, II is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementRisk ManagementComplianceProcess ImprovementExcelSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Risk Management, Compliance, Process Improvement, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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