AmazonProgram Manager, II
Amazon is hiring a Program Manager, II in San Jose, United States. Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Excel, SQL and program management among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
- Posted within the past two weeks.
AI in this role
Own regional buyer compliance controls, KYC identity verification, and risk operations for Amazon Business gift card cohorts.
We are hiring a Program Manager to own the first line of defense (1LoD) Buyer Compliance controls for the Amazon Business (AB) Gift Card (GC) cohort of customers. This role will provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU). The Program Manager will be accountable for managing risk directly by collaborating with Risk Specialists to perform customer due diligence, Know Your Customer (KYC) identity verification, Suspicious Activity Monitoring (SAM) investigations, and enforcement actions, and by collaborating with the second line of defense (2LoD) on regulatory filing across their respective regions. The Program Manager will own the day-to-day controls and is the single-threaded owner for compliance outcomes in their regions.
Key job responsibilities
- Define and maintain the operating cadence, SLAs, and quality bar for KYC and SAM within the assigned region.
- Establish and drive mechanisms to measure and improve control effectiveness, working across Compliance Officers, Machine Learning Scientists, and Engineering teams to refine and continuously improve evaluations.
- Collaborate with Risk Specialist Operations teams to investigate alerts and escalations, document findings, and determine filing requirements in parallel with 2LoD.
- Partner with 2LoD regional compliance, legal, product, operations, and compliance officers to represent regional compliance status in business and risk reviews.
- Own regional compliance metrics and reporting, surfacing risk trends and gaps with recommended remediation actions.
Basic qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Program Manager, II at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where kyc was part of your work. What did you do?
- Tell me about a project where aml was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Risk Management, Compliance, Kyc, and Aml. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new operations jobs by email
One email a week with the new operations jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Operations roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step