Program Manager II, Global Catalog Operations, Amazon

Amazon is hiring a Program Manager II, Global Catalog Operations, Amazon in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, data analysis and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage catalog quality operations and drive process improvements across Amazon selection and catalog systems.

program-managementdata-analysisprocess-improvementcross-functional-leadership

The Global Catalog Operations (GCO) team in Amazon is part of Amazon Selection & Catalog Systems (ASCS), with a focus on leveraging human intelligence, to measure and improve the quality of the catalog. Our charter is to make Catalog quality programs more effective by providing expert human judgment.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities
As a Program Manager II you will:

- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for in-house and customer team
- Have the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Have the ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Perform process deep dives and come up with process improvement solutions
- Collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
- Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
- Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
- Ensure effective risk controls are developed and maintained.
- Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
- Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
- Drive continuous improvement and decision-making strategies.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager II, Global Catalog Operations, Amazon at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager II, Global Catalog Operations, Amazon is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisProcess ImprovementCross Functional Leadership

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Process Improvement, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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