Program Manager II, Outsourcing Partner Agility, Verifications and Risk Management Ops

Amazon is hiring a Program Manager II, Outsourcing Partner Agility, Verifications and Risk Management Ops in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, vendor management and program management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage strategic outsourcing partnerships and vendor performance for global seller verification operations.

excel

vendor-managementprogram-managementcontract-negotiationdata-analysiscross-functional-leadership

Are you passionate about driving vendor performance and operational excellence? Do you thrive where data-driven insights shape strategic decisions and cross-functional collaboration is key to success?

What we do ?
Amazon's seller verification operations run at global scale, and that scale demands workforce agility. The Partner Agility Program Team (PAT) brings that agility by managing strategic outsourcing partnerships for manual verification work, ensuring Amazon can flex capacity to match volume needs without compromising quality or speed.

The Partner Agility Program Team (PAT) owns manual outsourcing end-to-end from scoping what gets outsourced, to managing vendor relationships with GCP, to delivering program outcomes across agility, cost, and scale. We lead vendor selection and due diligence, drive contract negotiations and SLA setup, and own strategic capacity planning across the portfolio. We set direction, manage transitions, and work across planning teams, Finance, Operations, Tech, Data Security and Business Continuity to ensure every outsourcing decision translates into measurable program success.

What We're Looking For
A Vendor Manager in PAT owns vendor performance management, drives operational improvements, and ensures vendors meet contractual SLAs and quality benchmarks.

This role requires strong analytical skills, stakeholder management across multiple internal and outsourced vendor teams, and the ability to navigate ambiguity in vendor operations.

Key job responsibilities
• Manage day-to-day vendor relationships and performance against SLAs and KPIs
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy
• Partner with Finance to track cost savings and budget adherence
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes
• Conduct root cause analysis on vendor performance misses and drive corrective actions
• Develop and maintain vendor performance reporting (weekly, monthly)
• Identify process improvement opportunities using data-driven insights
• Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams
• Ensure contract scope, timelines, and deliverables align with business objectives
• Support change management initiatives related to vendor operations

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager II, Outsourcing Partner Agility, Verifications and Risk Management Ops at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager II, Outsourcing Partner Agility, Verifications and Risk Management Ops is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Vendor ManagementProgram ManagementContract NegotiationData AnalysisCross Functional LeadershipExcel

Questions you could be asked

Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where contract negotiation was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Vendor Management, Program Management, Contract Negotiation, Data Analysis, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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