Program Manager, II WW Credit Card Fraud

Amazon is hiring a Program Manager, II WW Credit Card Fraud in Seattle, United States. It pays $83k-$130k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, fraud prevention and risk management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Own the global strategy for monitoring credit card fraud prevention and bad debt mitigation programs across Amazon retail portfolios.

program-managementfraud-preventionrisk-managementcross-functional-leadershipdata-analysis

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate about process improvements, has strong bias for action and experience leading cross functional and global teams.

Buyer Risk Prevention (BRP) designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

We are seeking an experienced Program Manager to support the WW Credit Card fraud vertical. In this role, you will own the global strategy for monitoring Credit Card fraud prevention and bad debt mitigation programs across the retail portfolio. You will operate at the intersection of fraud prevention, regulatory compliance (e.g., PSD2/TRA), and customer experience, ensuring Amazon maintains trust and minimizes payment risk losses across global markets.

Key job responsibilities
Own fraud and bad debt performance within the WW credit card portfolio, monitoring loss rates against VP-level goals and driving corrective action when metrics breach targets.

Develop and maintain fraud prevention mechanisms across the retail and digital cohorts including chargeback, ATO, and account-level fraud controls.

Investigate emerging fraud modus operandi (MO), size the loss exposure, and partner with data science and engineering to close detection and prevention gaps.

Drive weekly, monthly, and quarterly business reviews (WBR/MBR/QBR), leading with the key loss metric and surfacing loss drivers, gaps, and mitigation plans.

Coordinate cross-functional stakeholders across Payment Risk, engineering, data science, and partner teams to deliver fraud mitigation roadmaps.

Define and track guardrails for launches and dial-up decisions, balancing fraud exposure against revenue and customer experience.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

How we rate this

Program Manager, II WW Credit Card Fraud at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, II WW Credit Card Fraud is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $83k-$130k a year.
The role is based in US, WA, Seattle.
The job was posted on September 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementFraud PreventionRisk ManagementCross Functional LeadershipData Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where fraud prevention was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Fraud Prevention, Risk Management, Cross Functional Leadership, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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