Program Manager, MFI, ROW Inbound NOC

Amazon is hiring a Program Manager, MFI, ROW Inbound NOC in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Excel, program management and operations among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage end-to-end ticket lifecycle, SLA adherence, and loss reduction through process standardization and automation in supply chain operations.

Excel

program-managementoperationsprocess-standardizationdata-analysisticket-management

ROW (Rest of World) Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Under the broader NOC org sites ROW Inbound (ROW IB) which aims to improve reliability, cost-to-serve and operator/vendor experience in First Mile operations through standardization, programmatic interventions, exception management and automations. We achieve this through our centralized workstreams on (i) vendor/seller/carrier appointment scheduling (ii) rescue interventions (iii) research workflows and (iv) network monitoring.

Responsibilities: We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. This role will lead the centralized MFI (Missing From Inbound) across the network, driving end-to-end ticket lifecycle management, SLA adherence, and loss reduction through process standardization and automation. The program manager will partner cross-functionally with FC operations, MFI PMs, vendor facing teams and tech teams to identify systemic defect patterns, implement scalable resolution workflows, and deliver measurable improvement across multiple countries.
We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.
The manager may be expected to operate in different shift structures (for instance - 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.
The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.
The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expert in excel.
They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving and document writing abilities.
They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.
They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, MFI, ROW Inbound NOC at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, MFI, ROW Inbound NOC is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on June 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementOperationsProcess StandardizationData AnalysisTicket ManagementExcel

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where process standardization was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where ticket management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Operations, Process Standardization, Data Analysis, and Ticket Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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