Program Manager, Predictions & Machine Learning , NASC Flow, Labor And Tech

Amazon is hiring a Program Manager, Predictions & Machine Learning , NASC Flow, Labor And Tech in Bellevue, United States. It pays $67k-$117k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include predictive modeling, machine learning and program management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Drive programs for predictive modeling and machine learning labor demand forecasting across Amazon's sort center network.

predictive-modelingmachine-learningprogram-managementdemand-forecasting

Role Overview
The Predictions & Machine Learning charter within the Flow, Labor & Tech (FLT) team of NA Sort Centers is looking for a Program Manager to launch and drive programs related to predictive modeling and machine learning for labor demand forecasting. Come be part of the team that enables the NASC middle mile network to process eight billion+ packages for our customers.
The Predictions charter owns two flagship products — ARES and AARP — that power demand forecasting and labor capacity predictions across the sort center network. As a Program Manager on this charter, you will have the opportunity to work closely with experienced Product Managers, Data Scientists, and ML Engineers to drive improvements in prediction accuracy, model adoption, and operational decision-making at scale.
Position Scope & Impact
As a member of the FLT Products team, you will partner with multiple stakeholders — both within NASC (Operations, PXT, Planning teams) and across associated Tech teams — to create new programs that improve the accuracy and reliability of labor demand predictions. You will collaborate with Data Scientists and ML Engineers to translate model outputs into actionable insights for operations leaders.
The main focus of this role is driving programs and efforts in the Predictions charter for the middle mile network. You will lead programs to drive Ops knowledge and adoption of prediction tools, provide reporting on model performance and accuracy improvements, and contribute to greenfield development of ML-powered prediction capabilities.

Key job responsibilities
1. Focus on improving accuracy and reliability of prediction models (ARES, AARP), enhance model performance monitoring, and eliminate forecasting errors in the labor planning process.
2. Drive greenfield development of ML-powered prediction programs and ensure all product feature requests are routed to the appropriate Product Manager.
3. Support the training and launch of new prediction tools and model features, including troubleshooting of model-related errors and data anomalies.
4. Initiate and drive programs to improve Ops knowledge and adoption of prediction products (ARES, AARP) across the NASC network.
5. Partner with Data Scientists, ML Engineers, and Ops users to research business pain points and develop use cases for improvements in prediction accuracy and model coverage.
6. Determine success metrics, build model performance dashboards, and audit prediction accuracy on a weekly basis for mature and emerging ML workstreams.
7. Develop documentation and present model performance insights, program roadmaps, and strategic recommendations to L8-level stakeholders on a regular basis.
8. Determine initiatives that will standardize, centralize, and automate prediction pipelines and model deployment processes across the network.
9. Deep dive and root-cause prediction misses using data, create metrics-driven, actionable, and sustainable solutions to improve forecast reliability.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- Experience using AI-assisted development tools in academic or professional settings

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

How we rate this

Program Manager, Predictions & Machine Learning , NASC Flow, Labor And Tech at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Predictions & Machine Learning , NASC Flow, Labor And Tech is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $67k-$117k a year.
The role is based in US, WA, Bellevue.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Predictive ModelingMachine learningProgram ManagementDemand Forecasting

Questions you could be asked

Tell me about a project where predictive modeling was part of your work. What did you do?
Tell me about a project where machine learning was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where demand forecasting was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?

Adapt your resume

List these exact terms on your resume: Predictive Modeling, Machine learning, Program Management, and Demand Forecasting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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