Program Manager, Security, Emergency Services and Global Standards

Amazon is hiring a Program Manager, Security, Emergency Services and Global Standards in Seattle, United States. It pays $83k-$130k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, process improvement and operations among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage security operations and business programs by evaluating processes, driving improvements, and aligning workflows with strategic priorities.

program-managementprocess-improvementoperationsdata-analysis

The Program Manager II serves as an individual contributor within the Protective Services (PS) Business Operations team, who will work across the organization's existing programs to support projects that meet changing customer needs and evolving business requirements. This role reports to the PS BizOps Manager and is responsible for evaluating current services, identifying gaps, and recommending whether new services should be offered as part of the changing environment and centralization of BizOps teams. This role requires operational acumen, strong communication skills, comfort with ambiguity, and the ability to work across multiple programs simultaneously.

Key job responsibilities
• Work across existing BizOps programs to support projects that address changing customer needs and business priorities
• Evaluate current-state services and identify gaps, recommending whether new services should be introduced as the organization centralizes
• Partner closely with the internal team and BizOps manager to translate long-term initiatives into actionable workflows, while providing ground-level insights that inform strategic planning
• Ensure compliance with relevant regulations and company policies
• Assist with contract coordination and statement of work (SOW) support
• Assist with purchase order management as needed
• Support the development of frameworks, documentation, and best practices that can scale across teams
• Contribute to operational planning inputs and support leadership meetings
• Serve as a cross-functional liaison between departments

A day in the life
As part of this nimble team, you'll roll up your sleeves and unlock your entrepreneurial spirit to tackle complex operational challenges, eliminate inefficiencies, and build solutions that create outsized impact. This team works to reduce bureaucracy, improve processes, and create mechanisms that work within our organization.

About the team
Consistent with Amazon’s Leadership Principles that are core to the company, the teams mission is to assemble a team of security industry professionals who provide unique and valuable services focused on prevention, deterrence, rapid response, and the safe resolution of high-consequence problems. We use data, customer feedback, and high judgement to be in the right place at the right time.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

How we rate this

Program Manager, Security, Emergency Services and Global Standards at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Security, Emergency Services and Global Standards is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $83k-$130k a year.
The role is based in US, WA, Seattle.
The job was posted on September 14, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementProcess ImprovementOperationsData Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Process Improvement, Operations, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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