Program Manager - Ways of Working Transformation, VP II - State Street Investment Management

Who we are looking for

As a member of the Strategic Implementation team within the Chief Administrative Office (CAO) of State Street Investment Management, you will join a global project management team responsible for supporting the most strategic cross-functional initiatives across Investment Management.

We are hiring an experienced Program Manager at the Vice President II level to help coordinate and drive the organization’s transformation to a new Way of Working. The role will connect multiple workstreams, translate the target product operating model into an integrated execution plan, and maintain transparency across milestones, dependencies, risks, decisions, and outcomes.

This is not a traditional project management role. The successful candidate will bring practical experience with product operating models, Agile ways of working, and complex organizational change, together with the program discipline needed to move an organization-wide transformation forward. This is a full-time role based in Boston or London, with four days in the office expected per week and one day of remote work.

Why this role is important to us

State Street Investment Management is advancing new ways of working to strengthen our focus on clients, product accountability, cross-functional delivery, prioritization, and outcome management. The Program Manager will help turn that direction into coordinated execution by working across the business teams, technology, operations, architecture, and other enabling functions.

The team you will be joining is a part of State Street Investment Management, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

As the Ways of Working Program Manager, you will:

• Coordinate integrated program management for the Ways of Working transformation, connecting activities across initiatives into a cohesive roadmap and execution plan.
• Translate the product operating model strategy into practical plans spanning pilots, capability development, governance, enablement, operating-model changes, and broader scaling.
• Partner with business and technical leads to align workstream plans to the broader Ways of Working strategy and identify conflicts, gaps, and decisions requiring resolution.
• Run the program governance and operating cadence, including stakeholder management, status reporting, decision tracking, risk and issue management, and escalation of roadblocks.
• Engage senior stakeholders to define outcomes, secure alignment, and drive the involved parties toward completion of deliverables, proactively resolving conflicts, removing barriers, and escalating as needed. Build strong connections with stakeholders at all levels to ensure active engagement in program governance, solution design, decision-making, and issue resolution.
• Coordinate with leaders responsible for capability maturity, governance, business architecture, portfolio and funding, metrics and OKRs, enablement, culture, and technology delivery to support a consistent operating-model change.
• Support Ways of Working pilots and rollout activities, capturing lessons learned and incorporating them into subsequent releases, playbooks, and scaling plans.
• Establish practical mechanisms to track transformation outcomes, adoption, and delivery progress without relying solely on activity or milestone reporting.
• Create and maintain the integrated roadmap and program documentation, including but not limited to: milestones, sequencing, dependencies, decision points, risks, issues, actions, and expected outcomes.
• Identify and track risks to timelines, resourcing or otherwise; formulate data-driven remediation options and recommendations, seek and obtain stakeholder buy-in on the path forward, and ensure completion of necessary
• Interact with leadership across IM and the broader State Street organization to provide ongoing transparency and support for the initiative; synthesize detailed updates into clear, concise materials for senior leaders, highlighting progress, outcomes, key risks, decisions required, and implications.
• Have a change management mindset throughout the lifecycle and promote product-centric and Agile ways of working, including customer focus, outcome orientation, empowered teams, transparency, collaboration, and continuous improvement.
• Contribute to the responsible integration of AI-enabled capabilities and modern delivery practices into the evolving Ways of Working model.

These skills will help you succeed in this role:

• Demonstrated experience with planning and leading cross-functional initiatives.
• Strong communication, presentation, and influencing skills.
• Demonstrated experience with product operating model transformation and/or Agile delivery.
• Experience establishing an organized and structured approach to change initiatives, with a strong awareness of business risk.
• Strong interpersonal skills to build relationships with our business and technology partners.
• Comfort interacting with all levels of the organization.
• Experience establishing clear accountability and ownership for project deliverables across other teams while taking accountability for individual work and being a self-motivated, productive colleague.
• Ability to act with urgency to ensure essential plans remain on course and issues are effectively communicated.
• Ability to drive creative thinking and collaboration to surface strategic solutions.
• Ability to solve complex problems.

Education & Preferred Qualifications

• A minimum of 10–12 years of relevant experience in program management, enterprise transformation, product management, Agile transformation, or related disciplines, preferably within financial services. 
• Prior experience with product operating model transformation and Agile delivery is strongly preferred. 
• PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe, product management, or change management certification is preferred. 
• Strong Microsoft Office skills required. 

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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