Programmer Analyst II, Relay Product Excellence Agentic Solutions

Amazon is hiring a Programmer Analyst II, Relay Product Excellence Agentic Solutions in Bengaluru, India. Level rates it ; you can apply on Level.

AI in this role

bedrock

ai-agentsai-automation

We are looking for a curious, detail-oriented Programmer Analyst II to join our Agentic Solutions team. In this role, you will design, develop, and maintain intelligent automation workflows that transform complex operational process into AI agents. You'll define technical requirements for agentic systems, build scalable bot infrastructure, and drive continuous improvement across compliance and verification workflows through AI-powered solutions. Collaborating with stakeholders across operations and product, you'll identify automation opportunities, measure agent performance, and architect process improvements that reduce manual intervention and operational risk.

Key job responsibilities
1. Agentic Systems Development & Technical Execution-
> Design, develop, and maintain intelligent automation workflows using Python, SQL, and cloud-native services (AWS Lambda, Step Functions, Bedrock, Agent core)
> Build and optimize agentic bot infrastructure that processes complex operational processes across compliance and verification workflows
Implement rule-based detection engines, anomaly identification, and automated decision-making pipelines
> Develop automated monitoring systems, daily scorecards, and real-time alerting mechanisms integrated with RPA platforms
> Ensure data integrity through automated validation checks, upstream issue flagging, and pipeline health monitoring
> Build and maintain KPI dashboards with summarized visuals to track bot performance, success rates, and operational metrics globally
2. Problem Solving & Intelligent Automation Designc-
> Decompose ambiguous operational challenges into structured automation opportunities with minimal guidance
> Evaluate and distinguish between rule-based automation (deterministic) and AI-driven agentic approaches based on use-case complexity
> Conduct root-cause analysis and diagnostic investigations to identify systemic gaps in bot infrastructure and upstream processes
> Design intelligent escalation paths and exception-handling logic within agentic workflows
> Navigate uncertainty in poorly defined problem spaces and propose scalable automation solutions
3. Stakeholder Communication & Requirements Management
Translate complex technical automation concepts into clear business narratives for leaders up to three levels above.
> Proactively communicate project status, pipeline health, risks, and blockers to reset expectations with stakeholders
Prepare and deliver business requirements reviews and automation impact assessments to senior management
4. Project Delivery & Execution
Scope, architect, and deliver end-to-end automation projects across multiple teams with minimal supervision
Manage development timelines, sprint commitments, and proactively identify risks to deliverables
Deliver production-ready, well-documented code and automation workflows that meet quality and reliability standards
Incorporate engineering best practices including code reviews, unit testing, and CI/CD integration
Balance tradeoffs between development speed, solution robustness, and operational risk

6. Process Improvement & Strategic Contribution
Identify transformational automation opportunities in areas heavily dependent on human resources with significant operational and financial risk

7. Team Development & Technical Leadership
Mentor and develop junior programmers on automation best practices, code quality, and agentic design patterns.
> Participate in recruiting and technical interviewing for the team
Share knowledge through documentation, SOPs, and optimization of analytical and engineering best practices
Build trust through consistent delivery, proven business impact, and measurable automation outcomes

About the team
The RPE Agentic Solutions team builds and scales intelligent automation systems that safeguard Transaction Integrity across Identity Verification, Account Support, and Compliance workflows for Carrier and Driver processes. Operating at the intersection of risk management, regulatory compliance, and AI-driven operations, we design agentic solutions that reduce manual intervention, minimize operational risk, and ensure the integrity and reliability of critical verification processes at scale - partnering with product and technology teams to transform human-dependent workflows into scalable, automated systems.

Basic qualifications

- 2+ years of front-end web development experience

Preferred qualifications

- Experience using SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Programmer Analyst II, Relay Product Excellence Agentic Solutions at Amazon rates 68 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Programmer Analyst II, Relay Product Excellence Agentic Solutions is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agentsAI AutomationBedrock

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a workflow you automated with AI tools, end to end.
What are the limits of Bedrock that you've run into, and how did you work around them?
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: AI agents, AI Automation, and Bedrock. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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