Johnson & JohnsonProject management & Performance Analytics
Johnson & Johnson is hiring a Project management & Performance Analytics in Tokyo, Japan. Level rates it ; you can apply on Johnson & Johnson.
Level's read on this job
- On Level's scale, this project manager role is Little AI ●○○○: aI is not part of the work.
- The posting mentions project management, performance analytics and customer service among its tools and skills.
- Level classes it as a mid-level role.
- Johnson & Johnson has 1,800+ other open roles on Level.
AI in this role
Drive front-line customer service projects and performance analytics to optimize customer experience strategies.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
Chiyoda, Tokyo, Japan, Ota, Tokyo, JapanJob Description:
Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans.
------- DUTIES & RESPONSIBILITIES ------
Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision.
Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area.
Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products.
Documents research findings on future needs of the organization and Non-Technical Customer Service area.
Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations.
Coaches more junior colleagues in techniques, processes and responsibilities.
Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.
Required Skills:
Preferred Skills:
Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request ManagementHow we rate this
Project management & Performance Analytics at Johnson & Johnson rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in project manager jobs at this level
Pay
- Typical project manager job
- $111k
This posting doesn't list pay. Use the typical project manager figure when pay comes up. See project manager jobs
Questions you could be asked
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where performance analytics was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where customer analytics was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Project Management, Performance Analytics, Customer Service, Customer Analytics, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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