Project Manager - Payment Modernisation and Resilience

The Payments CIO function is delivering one of the most significant payment transformation programmes in Nationwide's history, replacing legacy payment processing capabilities with strategic SAP Fioneer solutions that will sit at the heart of the Society's future payments architecture.

This role provides a rare opportunity to lead delivery across Nationwide's strategic Payment Centralisation platform, supporting the future processing of BACS, Card Clearing & Settlement, CHAPS and more across the Group. We are seeking a highly experienced Project Manager with specialist knowledge of SAP Fioneer Payment Centralisation, associated SAP technologies and payments processes.

Success in this role requires a unique combination of project delivery leadership, deep payments expertise and practical experience working with SAP Fioneer products and methodologies, specifically Payments Centralisation. You will bring knowledge and experience through traditional project management backgrounds, helping Nationwide maximise the value of a strategic long-term investment that will remain central to the organisation's payment capabilities for many years to come.

Working with senior stakeholders, architects, engineers, business leaders and strategic partners, you will lead complex delivery activities, influence key decisions and help shape the future direction of payments processing across the Society.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon or London site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

On a typical day, you'll work with programme leaders, architects, engineers, operations teams, SAP Fioneer specialists and external partners to deliver complex Payment Centralisation initiatives. You'll lead planning, governance, risk management and implementation activities while applying your specialist knowledge of SAP Fioneer Payment Centralisation and payments processing to resolve delivery challenges and inform strategic decisions.

You'll provide leadership across multiple workstreams, ensuring solutions are aligned to business objectives, regulatory requirements and long-term architectural direction. You'll identify and manage dependencies across payment schemes, technology platforms, operational processes and third-party suppliers whilst helping shape delivery approaches that support Nationwide's strategic payments roadmap.

You'll also act as a trusted advisor, bringing specialist knowledge and practical experience that helps accelerate decision making, reduce delivery risk and build organisational capability in SAP Fioneer Payment Centralisation and associated payment technologies.

About you

To be successful in this role, you'll demonstrate:

• Proven experience delivering complex technology or business transformation programmes within the payments industry, including accountability for delivery plans, governance, financial management, risks, dependencies and successful outcomes.
• Deep practical experience of SAP Fioneer Payment Centralisation, including implementation, configuration, delivery and integration of associated business processes and technology capabilities.
• Extensive knowledge of UK and international payments, including practical experience across payment types such as BACS, CHAPS and Card Clearing & Settlement.
• Strong understanding of SAP and SAP Fioneer products, methodologies, terminology and delivery approaches, with the ability to operate effectively within the unique SAP ecosystem and translate complex concepts for diverse stakeholders.
• Proven experience working across complex technology, operational and business environments, managing stakeholders from engineering, architecture, operations, finance, risk and regulatory functions.
• Demonstrable experience managing complex dependencies, integration challenges and delivery sequencing across multiple workstreams, suppliers and technology platforms.
• Experience supporting strategic payment transformation initiatives, bringing specialist expertise that influences decision making, improves delivery outcomes and contributes to the long-term development of organisational capability.
• Knowledge of wider SAP and SAP Fioneer solutions and technologies, such as Transactional Banking (TRBK) and Data Services (SDS) as examples.
• Experience supporting payment scheme modernisation, strategic payment platform implementations or direct scheme membership initiatives, with knowledge of the regulatory and operational considerations involved.
• The ability to transfer specialist knowledge, coach colleagues and help develop internal capability within delivery teams operating in highly specialised payment and SAP Fioneer environments.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Project Manager.