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Lyra Health

Provider Network Coordinator (m/f/d)

Lyra Health is hiring a Provider Network Coordinator (m/f/d). Level rates it ; you can apply on Lyra Health.

Level's read on this job

  • On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
  • Tools and skills the posting cites include vendor management, onboarding and compliance.
  • Level classifies it as a mid-level role.
  • Level lists 475 other open roles at Lyra Health.

AI in this role

Coordinate and grow the mental health provider network across European regions, ensuring high quality standards and compliance.

vendor-managementonboardingcompliancerelationship-management
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Ihre Aufgaben

Als Provider Network Coordinator tragen Sie aktiv zum strategischen Wachstum, der Pflege und der operativen Exzellenz unseres Netzwerks in der Schweiz, Deutschland, Österreich, Frankreich, Italien und Luxemburg bei. Sie sind die zentrale Ansprechperson, die sicherstellt, dass unsere Partner optimal eingebunden sind und Klienten in diesen Ländern die beste Betreuung erhalten.

Responsibilities

    1. Netzwerk-Wachstum & Rekrutierung

  • Anbieterakquise: Identifikation, gezielte Ansprache und Rekrutierung von lizenzierten Therapeuten, Psychologen und Coaches in unseren Zielregionen (CH, DE, AT, FR, IT, LU).

  • Bedarfsanalyse: Analyse von Netzwerkkapazitäten zur Schliessung regionaler oder fachlicher Versorgungslücken (z. B. spezielle Sprachen, Fachgebiete).

  • Onboarding: End-to-End-Steuerung des Onboarding-Prozesses – von der Erstansprache über die vertragliche Finalisierung bis zur ersten System-Einführung.

    • 2. Beziehungsmanagement & Partner-Befähigung

  • Beziehungspflege: Zentrale Ansprechperson für unsere Bestandsanbieter bei operativen, administrativen und vertraglichen Anliegen.

  • Schulung & Enablement: Durchführung zielgerichteter Schulungen für Partner im Umgang mit unseren Systemen, internen Prozessen und Neuerungen.

  • Operatives Problem-Solving: Pragmatische und zügige Behebung von Herausforderungen im Tagesgeschäft (z. B. Richtlinien, Fallzuteilungen, Systemfragen).

    • 3. Qualitätsmanagement & Compliance

  • Credentialing: Sorgfältige Überprüfung und Validierung von Lizenzen, Zertifikaten, Versicherungspolicen und klinischen Qualifikationen gemäss den jeweiligen länderspezifischen Vorgaben.

  • Compliance & Standards: Einhaltung strenger klinischer Qualitätsstandards und Datenschutzrichtlinien (z. B. DSGVO) durch alle Netzwerkpartner.

  • Auditierung: Regelmäßige Durchführung von Qualitätsprüfungen hinsichtlich Dokumentation und Service-Level-Agreements (SLAs).

    • 4. Datenanalyse & Prozessoptimierung

  • KPI-Monitoring: Überwachung wichtiger Leistungskennzahlen (z. B. Antwortzeiten, Klientenzufriedenheit, Abbruchraten).

  • Workflow-Optimierung: Kontinuierliche Verbesserung von Abläufen im CRM-System (Salesforce), um administrative Hürden für Therapeuten abzubauen.

  • Reporting: Erstellung transparenter Kapazitäts- und Performance-Berichte für das obere Management.

Ihr Profil

  • Berufserfahrung: Mindestens 3–5 Jahre fundierte Erfahrung im Partnernetzwerk-Management, Kundenservice oder in einer vergleichbaren Koordinations- und Schnittstellenfunktion.

  • Sprachkompetenz: Verhandlungssichere Kenntnisse in mindestens 3 der folgenden Sprachen: Deutsch, Französisch, Italienisch, Englisch.

  • Technische Affinität: Routine im Umgang mit Salesforce (oder ähnlichen CRM-Systemen), Ticketing-Tools (z. B. Jira, Zendesk) sowie Analyse-Tools (z. B. Excel, Tableau).

  • Persönlichkeit & Skills:

  • Herausragende Kommunikations- und Verhandlungsfähigkeiten.

  • Didaktisches Geschick und Freude an der Durchführung von Schulungen.

  • Ausgeprägte Empathie und Fingerspitzengefühl im Umgang mit psychologischem Fachpersonal.

  • Strukturierte, lösungsorientierte und selbstständige Arbeitsweise.

Was wir Ihnen bieten

  • Sinnstiftende Arbeit: Gestalten Sie die Zukunft der mentalen Gesundheit aktiv mit und machen Sie einen spürbaren Unterschied im Leben vieler Menschen.

  • Internationales Umfeld: Arbeiten Sie in einem dynamischen Team über 6 europäische Länder hinweg mit flexiblen Arbeitsstrukturen.

  • Eigenverantwortung und Gestaltungsspielraum: Viel Raum für eigene Ideen, kurze Entscheidungswege und die Chance, den Bereich aktiv weiterzuentwickeln.

  • Hybrides Arbeiten: Flexibler Mix aus Office und Homeoffice.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

How we rate this

Provider Network Coordinator (m/f/d) at Lyra Health rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Vendor ManagementOnboardingComplianceRelationship Management

Questions you could be asked

  1. Tell me about a project where vendor management was part of your work. What did you do?
  2. Tell me about a project where onboarding was part of your work. What did you do?
  3. Tell me about a project where compliance was part of your work. What did you do?
  4. Tell me about a project where relationship management was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Vendor Management, Onboarding, Compliance, and Relationship Management. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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