AmazonQuality Manager, LM ACES
Amazon is hiring a Quality Manager, LM ACES in Bengaluru, India. Level rates it ; you can apply on Level.
AI in this role
The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs.
Key job responsibilities
1. Drive under-the-roof operational excellence initiatives to systematically reduce defects and improve operational efficiency across Amazon Logistics (AMZL) delivery stations.
2. Implement data-driven approaches to identify root causes of operational failures and deploy sustainable solutions.
3. Continuous Improvement & Standardization: Lead continuous improvement projects and drive standardization of best practices across AMZL sites.
4. Champion the adoption of proven processes and methodologies to ensure consistent operational performance, reduce variability, and scale successful innovations across the network.
5. Develop a thorough understanding of customer needs and pain points. Conduct comprehensive research and analysis to produce white papers with actionable insights and strategic recommendations.
6. Deliver end-to-end continuous improvement programs, projects, and initiatives that drive measurable business impact. Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. Lead Kaizen events and conduct auditing activities to ensure proper process implementation, adherence to standard work, and sustainability of improvements.
7. Build strong relationships with stakeholders across organization to understand and evaluate business priorities, define shared opportunities and requirements, and establish effective information-sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions that enhance customer experience while influencing outcomes both with and without direct authority.
About the team
Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders. We utilize creative thinking and continuous improvement initiatives to get millions of physical products delivered to our customers.
Basic qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Quality Manager, LM ACES at Amazon rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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