Quality Specialist - Amazon Now

AI in this role

Ensure high quality standards for perishable goods through daily inbound inspections, audits, and vendor collaboration at Amazon Now.

quality-assuranceinspectioninventory-auditingprocess-improvementvendor-management

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Now (AE) is offering a role to own building new business from ground Zero.

Quality of Meat, Seafood, Produce and Perishable is a critical objective for Amazon Now (AE) business and one of the key differentiators for Amazon Now customers. Category Quality team is the one responsible for ensuring that we consistently meet and exceed on that high bar. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce and Perishable on a daily basis. Beyond day-to-day inspection, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage / expiry due to bad produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

Key job responsibilities
• Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during the inbound at Amazon stores, hubs and vendors sites
• Reject the damaged/defective items back to the vendor
• Make a note of the items rejected during the inbound (by item/by vendor, quantity)
• Audit the quality during picking & packing process performed by the LPC associates
• Monitor the Packaging standards during packing process
• Perform daily audit of Bins and share weekly/daily report with the stakeholders
• Train the store and hub associates on quality, SOPs and packaging.
• The role might require work over weekend but not exceeding 40 hours work week

Desired Traits:
• Eye for details and operational excellence.
• Strong interpersonal skills, with a focus on building collaborative relationships.
• Detail-oriented with excellent accuracy in data handling and reporting.
• Problem-solving mindset, with the ability to identify and implement process improvements.
• Willingness to take the initiative, handle additional responsibilities, and travel as needed.
• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

Basic qualifications

- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
- Work a flexible schedule including weekends, nights, and holidays
- At least 1 Year of prior work experience in Fresh Produce and Fresh Perishable category is mandatory

Preferred qualifications

- PIC (Level 3) certificate
- HACCP Certificate
- ISO 22000, GMP

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Quality Specialist - Amazon Now at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Quality AssuranceInspectionInventory AuditingProcess ImprovementVendor Management

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where inspection was part of your work. What did you do?
Tell me about a project where inventory auditing was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Quality Assurance, Inspection, Inventory Auditing, Process Improvement, and Vendor Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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