Quality Specialist -Portuguese

Amazon is hiring a Quality Specialist -Portuguese in Hyderabad, India. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Workflow Tools, quality assurance and portuguese.
Level files it as a junior role.
Level lists 22,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Perform manual audits, quality checks, and operational support in Brazilian Portuguese for last-mile transportation.

workflow-tools

quality-assuranceportugueseauditingproblem-solving

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Roles and Responsibilities:

- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language

This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office Role

Key job responsibilities
Roles and Responsibilities:

- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language

This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

Basic qualifications

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

Preferred qualifications

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customer

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Quality Specialist -Portuguese at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Quality Specialist -Portuguese is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 16, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssurancePortugueseAuditingProblem SolvingWorkflow Tools

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where portuguese was part of your work. What did you do?
Tell me about a project where auditing was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Walk me through how you've used Workflow Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Quality Assurance, Portuguese, Auditing, Problem Solving, and Workflow Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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