Quality Standards & Digital Lead - Quality Customer Services & Cross Programmes

Job Description:

Responsibilities - your mission

You will join a diverse, dynamic and transnational team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, strategy and performance. The Job holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope : as such, the Job holder responsibilities will be split as follows.

Quality Standard deployment role (70%)

The Job holder will be responsible to:

• Define strategy and tactical plan for Quality standards deployment in Customer Services.
• Lead integration of quality standards in Customer Services, as part of the quality initiative platform part of the Customer Services Transformation (Quality First at S Q1@S). Quality Standards are oriented mainly on Solving & Preventing such as Practical Problem Solving (PPS), 5 Why’s, Advanced Product Quality Planning (APQP), Failure Mode and Effect Analysis (FMEA), risk management, etc.
• Focus on the deployment of the latest Airbus Problem Solving methodology. As such, the Job holder will act as Problem Solving Subject Matter Expert (SME) & focal point for Customer Services. The job holder will also deploy the Problem Solving AOS brick.
• Customize quality standards to Customer Services, whenever relevant.
• Connect to Central Functions in Quality, Airbus Operating System (AOS) and Programmes.
• Contribute to the performance of Customer Services business units, through active “hands on” coaching demonstrating value add of the Quality Standards, awareness on quality standards and practicing quality standards with Customer Services  whenever relevant.
• DriveMindset Change for Quality across Customer Services. 
• Interconnect with Process Quality Managers to foster integration in processes for Customer Services.

Digital Leader role (30%)

The Job holder will be responsible to:

• Manage the Skywise Project Folder for Quality Customer Services and Cross Programmes.
• Maintain and improve the Skywise dashboards:
  • External Audit & Findings - Customer Services (Owner)
  • Internal Audit & Findings - Customer Services  (Owner)
  • SARI @QB (Owner)
  • PPS @QB  (Owner)
  • Tech Request 0-3M Skywise Dashboard (Owner)
• Act as Gemini Ambassador and Skywise focal point for Quality Customer Services and Cross Programmes.

Additionally you will contribute and/or lead other activities as part of the transverse portfolio of the team.

Requirements - our ideal candidate will have:

• A diploma/master's degree in the field of aerospace engineering, quality management or a comparable qualification acquired in another way
• Professional experience in quality management and/or Customer Services
• Knowledgeable on Quality management methods e.g. Practical Problem Solving, 9S, Pareto, Five-Why, Ishikawa, Lesson Learned and Benchmarking, Failure Mode and Effect Analysis, Advanced Product Quality Planning, Quality Gates
• Analytical and systemic mindset
• Good communication, stakeholder management and customer-oriented skills
• Ability to communicate with different profiles, including senior/top management
• Ability to prioritize along with efficient organizational skills
• Business improvement fundamentals (knowledge on Lean Manufacturing)
• Reliable, proactive, pragmatic, resilient and assertive
• Accurate work ethic
• Business fluent English (French desirable)
• Experience in Google Suite environment and AI (Artificial Intelligence)
• Leadership skills and ability to convince and influence
• Strategic mindset/vision
• Change and Project Management skills on cross functional and transnational projects

Benefits - what’s in it for you:

• Diverse career opportunities within Airbus European core countries or in other regions around the world. 
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office at Parque das Nações, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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