Quality Technician

Job Description :

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the Function

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.

About this role

The Quality Team is responsible for supporting the Production Team in ensuring that Diageo's products are produced in compliance with TTB and Company regulations, and that these products meet the expectations of our discerning consumer base. This role, as part of the Quality Team, will play a key role in delivering on the quality and food safety commitments of the organization in ensuring that Diageo's high standards are maintained. As a secondary function, they will be expected to gain an understanding of the calibration, maintenance and basic repair of the testing equipment utilized for quality analysis in the laboratory and in production. They will also be expected to contribute their technical expertise to solve problems for the plant operations and participate in cross-functional work-teams.

This position will work closely with the other shift Quality Technician and Operations Team Members to support in the accurate analysis of our products and ingredients through the use of testing equipment. This will require them to be able to quickly analyze a problem and provide timely remedies to ensure a continuous flow of production. The ability to multi-task and prioritize their workload is critical to being successful in this role.

As a member of the plant Quality team, the Quality Technician is responsible for ensuring that production maintains established standards and quality control systems outlined by Diageo to safely produce quality products that meet Diageo's commercially accepted criteria.

The Quality Technician provides Quality support across both laboratory and production floor activities, including product and packaging evaluation, quality issue response, containment, and material control. As a vital member of the team, this position will focus primarily on:

• Providing Quality leadership and support on the shift, including responding to Quality issues identified on the production floor.
• Supporting the investigation and evaluation of product, process, and packaging defects and determining appropriate immediate Quality actions.
• Placing affected finished product, liquid, ingredients, and packaging/raw materials on Quality hold when potential nonconformance is identified.
• Ensuring potentially nonconforming product and materials are properly identified, segregated, and controlled to prevent unintended use or release.
• Performing inspections and basic dimensional measurements of packaging and raw materials to determine conformance to established specifications, including specifications maintained in SAP.
• Supporting incoming material quality issues, including evaluation, documentation, containment, and escalation of defective materials.
• Performing microbiological testing of water, distilled products, and ingredients.
• Performing process audits to monitor compliance with Global Risk Management, North American Standards, and site requirements.
• Performing inspections of raw materials to ensure conformance to product specifications.
• Performing sensory analysis of in-process products, finished products, and ingredients.
• Performing analytical testing on in-process products, finished products, and ingredients to ensure adherence to product specifications.

Key Outputs

• Provide timely Quality support to production and serve as a key Quality point of contact on the assigned shift.
• Respond to production floor Quality issues and support appropriate containment, segregation, escalation, and documentation.
• Place and maintain Quality holds on potentially nonconforming finished product, liquid, ingredients, packaging, and other raw materials in accordance with site procedures.
• Inspect and measure packaging/raw materials using appropriate test and measurement equipment to determine conformance to established specifications.
• Support investigation and documentation of packaging, raw material, process, and finished-product nonconformances.
• Perform microbiological testing and analysis in accordance with Company-defined protocols.
• Perform analytical and sensory testing to verify product conformance to established specifications.
• Perform process and Quality audits and communicate identified gaps to appropriate stakeholders.
• Develop, implement, and maintain an asset care program for testing equipment that covers maintenance, calibration, repair, and replacement.
• Document procedures to ensure consistency in the use and operation of test equipment.
• Provide Quality Technician coverage as required.
• Deliver on Quality objectives as assigned.

Experience/skills required

• Degree/Diploma in Science or Engineering preferred or 3-5 years of analytical experience in a laboratory or in a plant environment
• Ability to analyze issues and provide logical resolutions
• Strong communication and writing skills
• Strong organization skills
• Ability to multi-task
• Familiarity with HPLC, spectrophotometer, alcolyzer and other equipment used in analysis of distilled products and ingredients is a plus
• Familiarity with microbiological test methodology is a plus.

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

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At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role’s primary location.