Regional Service Manager

Position Summary

Role and Responsibilities

Minimum Qualifications:

• Bachelor's Degree or Associates Degree preferred

• 6+ Years of In-Home Appliance and/or Television service or other In-Home Consumer Electronics industry related management experience preferred

• Experience gathering reports, KPI’s and providing data analytics around the performance of our service partners.

• Must be able to travel up to 20% domestically.

• Experience and ability to identify gaps in procedures, policies and/or processes and create/manage improvement plans

• Experience and must be comfortable presenting regular updates to senior Leadership on status of business and/or projects

• Experience & analytical capabilities to understand operational impact to customers, business, P&L and speak to and demonstrate proposed plan ROI

• Direct Report and Independent Contractor Management Experience preferred

Skills and Qualifications

Preferred Qualifications:

• Thinking in a disciplined, strategic, analytical, and logical manner

• Advanced Microsoft Excel, Power Point, & Word skills required

• Ability to analyze large data sets to arrive at actionable conclusions

• Adapting the leadership style most appropriate for each solution

• Ability to communicate with both internal and external customers

• Ability to both take strategic direction and deliver direction to team for action

#[LI WRAPPERS]

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.