Lloyd's of LondonRelationship Management Associate, Client Gateway Team
Lloyd's of London is hiring a Relationship Management Associate, Client Gateway Team. Level rates it ; you can apply on Level.
AI in this role
Relationship Management Associate providing client support, coordinating solutions, and improving client experience within the Member Services team.
Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress.
Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of.
How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact.
We’re looking for a Relationship Management Associate to join our Client Gateway team within Member Services.
You’ll help us deliver a responsive, accurate and trusted service to investment managers, Members’ Agents, capital providers and their advisers. Working alongside the Client Gateway Relationship Manager, you’ll understand what our clients need, coordinate effective solutions and make sure queries reach the right people.
This is an opportunity to build valuable market knowledge, strengthen important relationships and improve how our clients experience Lloyd’s.
What you’ll do
- Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
- Understand client needs and provide clear, timely and accurate support.
- Manage queries from start to finish, involving specialist teams when needed.
- Track responses against agreed service levels and raise potential issues early.
- Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd’s arrangements.
- Help clients understand Member Services products and contribute to external guidance and publications.
- Produce accurate management information and identify opportunities to improve our service.
- Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
- Share insight across teams, helping us make informed decisions and improve the client journey.
- Work in line with Lloyd’s rules, guidance and operational standards.
What you’ll bring
You’ll be organised, curious and comfortable taking ownership. You’ll know how to balance different priorities without losing sight of quality or the client experience.
You’ll also bring:
- Clear and confident written and verbal communication.
- Strong attention to detail and a commitment to accurate work.
- The ability to prioritise and manage several responsibilities.
- A practical approach to solving problems and managing risk.
- Confidence working with different teams and stakeholders.
- Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
- The ability to use, or learn to use, SharePoint effectively.
We’re interested in your potential as well as your previous experience. If you can see yourself contributing to this role but don’t meet every listed point, we still encourage you to apply.
Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact.
We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.
We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.
We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about.
We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.
Should you require any additional support with your application, or any adjustments, please click the following link;
Please note, clicking on this link does not register your application for the vacancy
How we rate this
Relationship Management Associate, Client Gateway Team at Lloyd's of London rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where relationship management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Relationship Management, Customer Service, Communication, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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