£56k-£84kjust now
AmazonPosted 5d ago
L1
Relay Account Support Specialist, Linehaul
Relay Account Support Specialist, Linehaul at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
US, TN, Nashvillemidfull-time$20-$26/hr
AI in this role
Resolves transportation-related cases and manages carrier partner accounts within Amazon Transportation Services.
exceloutlookwordsql
logisticstransportationcustomer-supportdata-analysis
We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be responsible for resolving transportation-related cases submitted by our carrier partners. You will review case details, gather and analyze data from multiple sources and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.
Key job responsibilities
Key job responsibilities:
• Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
• Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
• Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
• Escalate complex issues to relevant stakeholders
Basic qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
Preferred qualifications
- Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TN, Nashville - 19.51 - 26.25 USD hourly
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
LogisticsTransportationCustomer SupportData AnalysisExcelOutlookWordSql
Questions you could be asked
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where transportation was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Logistics, Transportation, Customer Support, Data Analysis, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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