Dubai HoldingReservations Agent (Saudi National) - Reservations - Jumeirah Jabal Omar Hotel
Dubai Holding is hiring a Reservations Agent (Saudi National) - Reservations - Jumeirah Jabal Omar Hotel. Level rates it ; you can apply on Level.
AI in this role
Handle guest reservations, inquiries, and communications efficiently as a Reservations Agent at Jumeirah Jabal Omar Hotel.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About the Job
An opportunity has arisen for Reservations Agent for Reservations Department to join Jumeirah Jabal Omar.
The main duties and responsibilities of this role:
Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month
Attending calls within 3 rings with proper greetings.
Taking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the Opera
Observing proper and professional email and telephone etiquettes.
Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departments
Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.
About You
The ideal candidate for this position will have the following experience and qualifications:
Strong communication skills with the ability to handle guest inquiries in a clear, courteous, and professional manner
Ability to multitask and work under pressure in a fast-paced environment.
Strong communication skills, both written and verbal.
Competency in MS Office applications.
About the Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
How we rate this
Reservations Agent (Saudi National) - Reservations - Jumeirah Jabal Omar Hotel at Dubai Holding rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where hospitality was part of your work. What did you do?
- Tell me about a project where reservation management was part of your work. What did you do?
- Walk me through how you've used Opera in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Communication, Hospitality, Reservation Management, and Opera. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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