Retail Sales Consultant, Indooroopilly

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We're looking for an energetic and results-driven Casual Retail Sales Consultant to join our Indooroopilly team. If you're passionate about sales, enjoy building relationships, love hitting targets, and thrive in a fast-paced retail environment, we'd love to hear from you.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Drive sales by understanding customer needs and recommending tailored Optus products and services.
• Bring your personality and charm to build rapport, uncover opportunities and deliver personalised solutions that make a real difference.
• Explore our range of tech products and services, sharing your knowledge in a way that's simple, helpful and easy to understand.
• Achieve individual and team sales targets while contributing to the overall success of the store.
• Work as one team to create a warm, welcoming environment where customers feel supported and memorable moments happen every day.

What you bring:

• Sales Mindset: You enjoy working towards goals, achieving targets, and celebrating success along the way.
• Customer Service Superpower: You know how to understand customer needs, deliver genuine support, and create positive experiences that lead to great outcomes.
• Tech Explorer: You're curious about technology and enjoy helping customers make sense of it by breaking things down simply and guiding them to the right solutions.
• Consultative Sales Skills: You ask thoughtful questions, uncover opportunities, and confidently recommend solutions that deliver real value.
• Problem-Solving Pro: You listen with empathy, act with integrity, and turn challenges into positive outcomes through calm, practical solutions.
• Composure Under Pressure: You're confident navigating difficult enquiries, diffusing challenging situations with empathy and respect, and working towards the best outcome for the customer.
• Team Spirit: You build strong relationships with your teammates, support one another, stay accountable, and contribute to a customer-first culture where everyone can succeed.

What’s in it for you?

• $36 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity