Delivery Hero (talabat)Rider Experience Senior Specialist
Delivery Hero (talabat) is hiring a Rider Experience Senior Specialist in Riyadh, Saudi Arabia. Level rates it ; you can apply on Delivery Hero (talabat).
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions inventory planning, demand forecasting and vendor management among its tools and skills.
- Level classes it as a senior role.
- Delivery Hero (talabat) has 896 other open roles on Level.
- Posted within the past week.
AI in this role
Manage rider onboarding, equipment logistics, engagement, and loyalty programs to optimize delivery operations.
Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Key Accountability Areas
Rider Experience
- Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities.
- Collaborate with cross-functional teams to address complex rider concerns.
- Ensure riders comply with company policies and standards.
- Generate insights to drive continuous improvement in rider experience.
- Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates.
Equipment & Branding Management
- Manage regional inventory planning, demand forecasting, and distribution logistics to ensure all riders receive required branding and safety equipment.
- Partner directly with Marketing on design approvals and with Procurement on strategic sourcing, vendor evaluations, and cost optimization.
- Evaluate the technical and material quality of equipment to maintain strict durability, safety, and regulatory standards.
Rider Engagement
- Establish, manage, and optimize direct communication channels to ensure frequent, clear, and relevant communication with the rider community.
- Develop, organize, and execute offline engagement events and creative digital campaigns to foster community, boost morale, and drive rider recognition.
3PL & Fleet Loyalty Programs
- Design, roll out, and track benefit programs, rewards, and tiered incentives for riders.
- Support Vendor Satisfaction indirectly by enhancing the overall experience, performance, and retention of 3PL-managed cohorts at key operational touchpoints.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS’s Values.
Qualifications/ Requirements
Knowledge and Experience
- 2 – 4 years of relevant experience.
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with cross-functional teams.
Education and Certifications
- Bachelor’s degree in a relevant field is required.
How we rate this
Rider Experience Senior Specialist at Delivery Hero (talabat) rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where inventory planning was part of your work. What did you do?
- Tell me about a project where demand forecasting was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where fleet management was part of your work. What did you do?
- Tell me about a project where customer experience was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Inventory Planning, Demand Forecasting, Vendor Management, Fleet Management, and Customer Experience. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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