Rider Senior Supervisor

Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Rider Hiring Supervisor to lead our courier recruitment and activation operations, oversee team performance and operational targets, and drive continuous improvements across our courier acquisition processes.

This role will be responsible not only for managing day-to-day operations but also for performance analysis, team coordination, process improvement, and close collaboration with central teams.

Key Responsibilities

• Manage the day-to-day operations of the Courier Contact Center and ensure business continuity.
• Oversee the end-to-end courier recruitment, application follow-up, and activation processes.
• Monitor key performance indicators (KPIs), including recruitment performance, application-to-activation conversion rates, and activation targets, and develop action plans to achieve business objectives.
• Manage team capacity, task allocation, and workforce planning to improve operational efficiency.
• Monitor team members' performance, identify development areas, and provide regular feedback.
• Analyze bottlenecks in the application and activation processes and lead process improvement initiatives.
• Prepare performance analyses and provide regular reports to management using reporting tools, particularly Excel and Google Sheets.
• Improve communication processes with courier candidates and ensure that calling, follow-up, and response procedures are carried out effectively and in line with established standards.
• Oversee the inventory, stock management, and delivery processes for onboarding equipment.
• Maintain close coordination with central teams, field operations, and other relevant stakeholders.
• Analyze operational needs and propose improvements related to resources, capacity, and processes.
• Improve service quality, data accuracy, and operational standards across the Contact Center.

Key Performance Indicators (KPIs)

• Achievement of recruitment and activation targets.
• Improvement in application-to-activation conversion rates.
• Reduction in candidate response times and application completion times.
• Improvement in team productivity and operational service quality.
• Maintaining accurate reporting and ensuring consistent process tracking.

• Ability to work at our Istanbul location
• Previous experience in call center management, operations management, recruitment, logistics, or the quick-commerce/delivery industry is preferred.
• Proven experience in team management and performance monitoring.
• Strong knowledge of operational KPIs, data analysis, and reporting.
• Proficiency in Excel and Google Sheets; advanced Excel skills are preferred.
• Strong planning, resource management, and process improvement skills.
• Analytical mindset with the ability to make data-driven decisions and deliver results.
• Excellent communication, coordination, and problem-solving skills.
• Ability to adapt quickly to a fast-paced and dynamic operational environment.
• Bachelor's degree from an accredited university.

• A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
• A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
• Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
• Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
• A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
• Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
• A comprehensive private health insurance that will never let you down when you need it!
• The Yemeksepeti family! Always smiling and high communication skills!
• A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks

At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni