Robotics Systems Field Engineer , RIVR

Amazon is hiring a Robotics Systems Field Engineer , RIVR in Austin, United States. It pays $129k-$175k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions robotics, root cause analysis and hardware troubleshooting among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide tier 2 field engineering and root cause analysis for Amazon RIVR's physical AI delivery robots.

roboticsroot-cause-analysishardware-troubleshootingsoftware-debuggingtechnical-support

As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities
● Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
● Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
● Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
● Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
● Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
● Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
● Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

About the team
Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery

Basic qualifications

- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- 2+ years of robotics system components and controls experience
- BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
- Proven experience working with ROS2 and robotics frameworks.
- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

Preferred qualifications

- Experience with distributed systems at scale
- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
- Experience with Amazon operations or similar last-mile delivery ecosystems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually

How we rate this

Robotics Systems Field Engineer , RIVR at Amazon rates 75 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Robotics Systems Field Engineer , RIVR is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $129k-$175k a year.
The role is based in US, TX, Austin.
The job was posted on June 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

RoboticsRoot Cause AnalysisHardware TroubleshootingSoftware DebuggingTechnical Support

Questions you could be asked

Tell me about a project where robotics was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where hardware troubleshooting was part of your work. What did you do?
Tell me about a project where software debugging was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Robotics, Root Cause Analysis, Hardware Troubleshooting, Software Debugging, and Technical Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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