Sales Account Manager II
AI in this role
Manage and expand enterprise customer relationships and drive product adoption for an intelligent finance platform.
Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Sales at Brex
Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.
What you’ll do
As an Account Manager II, you'll strategically own a book of our higher-value, more complex customers and carry the number for net revenue retention and expansion across it. You'll operate as a commercial advisor rather than a support contact: multi-threading into economic buyers and finance executives, leading complex multi-product negotiations, and structuring deals that hold up over multiple years.
Roughly 70% of your time goes to commercial execution and growth, and the other 30% to driving the product adoption that makes expansion durable. You'll also be a force multiplier on the team, mentoring earlier-career AMs and helping set the standard for how the account management motion runs at Brex.
Where you’ll work
This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
- Strategically own a book of higher-value, more complex accounts, typically 100 to 130 accounts, and drive net revenue retention and expansion across it
- Serve as the primary commercial point of contact for your customers, ensuring Brex is an essential part of how they operate
- Act as a commercial advisor: multi-thread into economic buyers and executive stakeholders, from Controller up to CFO, tailoring your communication and value framing to each audience
- Drive revenue by proactively identifying expansion opportunities and tying Brex's value to measurable business results, including running structured discovery, building business cases, and creating commercial proposals
- Lead complex, multi-product negotiations and structure deals across pricing, terms, and multi-year commitments, partnering with Risk, Underwriting, Legal, and Deal Desk to balance customer needs with revenue impact
- Own large expansion and cross-sell motions in partnership with Sales and Solutions Engineering
- Turn churn-risk accounts around, handling objections and competitive pressure with ease, and flag risks early with a recommended plan of action
- Build and deliver quarterly business reviews that tie product value to commercial outcomes, ROI, and expansion
- Forecast with high accuracy and maintain rigorous pipeline, CRM, and deal hygiene in Salesforce
- Consistently meet or exceed retention and expansion quota each quarter
- Deeply understand each customer's workflows, accounting processes, and financial priorities to uncover pain points and steer stakeholder dynamics toward full adoption
- Champion adoption strategies across the Brex platform, spanning cards, spend management, bill pay, travel, and banking, so expansion is durable rather than one-time
- Mentor junior AMs through coaching, deal shadowing, and best-practice sharing
Requirements
- 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, renewals, and expansion strategy
- Track record of carrying and consistently hitting a retention and expansion quota, with accurate forecasting
- Demonstrated ability to run the full commercial cycle independently across renewals, upsells, and cross-sells, including business case building, negotiation, and closing
- Experience multi-threading into economic buyers and executive stakeholders on complex accounts
- Fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology, including ERPs, spend management platforms, or AP automation tools
- Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
- Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams
- Ability to analyze product usage data, detect important insights and trends, and implement change based on those insights
- Demonstrated success in cross-functional collaboration and leading or influencing internal roadmaps based on customer needs
- Coachability and grit, with an interest in growing your sales career and mentoring others
- Bachelor's degree; finance, business, or related fields
Bonus points
- You understand the bigger picture of customer value
- Experience in this or a similar role within a rapidly expanding start-up
- You are energized by building relationships across a wide range of levels and roles
- Experience in the credit card management space, including understanding limits, rewards, and underwriting
- Background in corporate accounting or financial systems
- Familiar with sales tools like Gong, Salesforce, and others
- Series 7 license
Compensation
The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
How we rate this
Sales Account Manager II at Brex rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where b2b sales was part of your work. What did you do?
- Tell me about a project where negotiation was part of your work. What did you do?
- Tell me about a project where saas sales was part of your work. What did you do?
- Walk me through how you've used Gong in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Account Management, B2b Sales, Negotiation, Saas Sales, and Gong. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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