Sales Account Manager - Production Printing

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.

JOB SUMMARY

Manage and develop customer accounts to achieve sales targets, increase market share, and maintain long-term business relationships. Identify new business opportunities, prepare proposals, negotiate contracts, and ensure customer satisfaction while coordinating with internal teams to deliver effective solutions.

DUTIES & RESPONSIBILITIES

• Develop and maintain strong relationships with existing customers.
• Identify and pursue new business opportunities.
• Achieve assigned sales targets and KPIs.
• Prepare quotations, proposals, and contracts.
• Conduct customer visits, presentations, and product demonstrations.
• Monitor market trends and competitor activities.
• Coordinate with technical, service, and logistics teams to ensure customer satisfaction.
• Prepare sales forecasts and periodic reports.
• Follow up on payments and account receivables.
• Ensure compliance with company policies and procedures.

Education

Bachelor's Degree in Business Administration, Marketing, Sales, or related field.

Experience

2 – 3 years of experience in B2B sales or account management.

Skills & Abilities

• Strong sales and negotiation skills.
• Excellent communication and presentation skills.
• Customer relationship management.
• Market analysis and business development.
• Proficiency in CRM

ACCOUNTABILITIES

• Achieve annual sales revenue targets.
• Increase profitability of assigned accounts.
• Generate new business opportunities and revenue streams.
• Improve gross margin performance.
• Support collection of outstanding payments.

• Maintain high customer satisfaction levels.
• Develop and retain strategic customer relationships.
• Ensure timely submission of sales reports and forecasts.
• Enhance company brand awareness in the market.
• Maintain accurate CRM and customer records.