Sales And Service Advisor (Outsource)

ADIB is hiring a Sales And Service Advisor (Outsource). Level rates it ; you can apply on ADIB.

Level's read on this job

Level rates this sales role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include sales, customer service and home finance.
Level classifies it as a mid-level role.
Level lists 89 other open roles at ADIB.
The role was posted within the past two weeks.

AI in this role

Manage home finance applications, acquire new clients, and deliver customer service in Dubai.

salescustomer-servicehome-financereal-estatekyc

Role : Sales & Services Advisor (Outsource)
Location : Dubai

Role Purpose:

Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the Role:

These are the main responsibilities of this role:

To source & facilitate home finance applications for the entire onboarding journey of the customer.
To ensure that individual targets are met month on month
To identify business development opportunities to increase sales.
Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
To be able to service customer requests through out the journey of securing home finance and provide required support for the customers.
Responsible to close customer complaints and ensure the customer is satisfied with the service provided.
Ensure TAT is adhered to where possible exceed customer expectations.
To ensure the daily submissions are complete in both documentation and credit requirements.
Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.
To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Results required are:

To ensure monthly disbursement targets are met.
To ensure complete and correct applicants are submitted.
for a smooth and successful process.
To ensure new avenues are opened such as to source new business and meet monthly targets.
Ensure Customer queries are resolved within agreed TAT.
Positive Customer feedback.

Specialist Skills / Technical Knowledge Required for this role:

Sales & Customer Service Experience.
Real Estate Market Knowledge and working experience.
Home Finance Banking experience preferred.
Good Problem-solving skills.
Excellent Communication skills.

Previous experience required (if any):

Sales & Customer Service Experience of 2 years or more.
Preferred Home Finance experience.
Arabic speaking.
Understanding of Assets Product.
Knowledge of regulated financial services and banking industries.

How we rate this

Sales And Service Advisor (Outsource) at ADIB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sales And Service Advisor (Outsource) is an open job at ADIB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in United Arab Emirates.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by ADIB. Apply on ADIB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

SalesCustomer ServiceHome FinanceReal EstateKyc

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Machine learning Google Cloud

Pay

Typical sales job: $142k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where home finance was part of your work. What did you do?
Tell me about a project where real estate was part of your work. What did you do?
Tell me about a project where kyc was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Sales, Customer Service, Home Finance, Real Estate, and Kyc. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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