Sales and Support Manager

Job Description:

• To ensure highest possible level of customer satisfaction and feedback to Satair relevant functions or relevant Satair management on

areas of required improvement

• To meet goals and success criterions for sales/marketing tasks in own sales area

• To prioritize own tasks in close cooperation with Head of Sales and Support

• To plan/manage/coordinate own sales and activity plans in close cooperation with Head of Sales and Support and Satair (Beijing) Co Ltd’s other Departments

To collect and feedback market intelligence into the organization to ensure qualified services towards the customers.

• To create and work with customer account plans within own sales area

• To provide regular reporting updates on customers and competitive landscape within own sales area

• To ensure/create general sales initiatives, follow up and response

• To ensure the establishment of a correct pricing and quotation in own sales areas resulting in optimum profit

• To meet sales budget for own sales area based on overall evaluation of the total sales potential in own sales area

• To participate in and contribute to the production of relevant quarterly reports and forecast figures for Satair (Beijing) Co Ltd’s sales

area

• To develop knowledge of products, competitors and political and inter-cultural conditions

To monitor and report conditions in the market place of importance to Satair (Beijing) Co Ltd’s competitive ability, including competitor behavior

and activities

• To keep the Head of Sales and Support informed about any divergence from agreed budgets and plans including mitigating action to

underperformance

• To participate in the promotion of cross and up-selling strategies towards growth accounts

Where relevant/required to assist the Product Marketing Department furnishing Satair’s suppliers with information on market conditions and

assist/participate in customer meetings

General:

• To comply with Satair’s management principles and to live the Satair Values

• To comply with current credit policy

• To comply with Satair’s quality regulations

• To comply with Satair’s ethics and compliance policies

• To optimize Satair business procedures through Satair’s IT systems, including SAP, SVA, Business Objects etc

• To point out inappropriate conditions in the organization and propose solutions to same

• To be well informed and familiar with the latest developments in Satair business

• To participate in occupational safety and health efforts

• To contribute towards a positive and inspiring working environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s

success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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