Sales Commission Executive

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! 

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Sales Commission Executive (Enterprise) to support the accurate and timely administration of Enterprise sales commission programes. This role will manage commission calculations, validations, reconciliations, adjustments, and enquiries while working closely with Sales, Business Planning, Finance, Human Resources, Operations, and Technology teams to ensure accurate payouts and a positive sales experience.

Make an Impact by:

• Administer Enterprise sales commission programes and ensure accurate, complete, and timely commission payouts in accordance with approved compensation plans, policies, and business requirements.
• Perform commission validations, reconciliations, and exception reviews to ensure the accuracy of source data, calculation logic, eligibility, approvals, and payout results.
• Manage manual commission claims, payout adjustments, disputes, and commission-related enquiries, ensuring approved changes are accurately reflected in subsequent payout cycles.
• Investigate commission discrepancies and complex payout scenarios, identify root causes, and coordinate corrective actions with relevant stakeholders.
• Support monthly, quarterly, and annual commission closing activities, including reconciliations, reporting, exception clearance, cut-off management, and sign-off preparation.
• Work closely with Sales, Business Planning, Finance, Human Resources, Operations, and Technology teams to resolve commission-related issues within agreed timelines.
• Maintain accurate documentation for commission calculations, transactions, approvals, adjustments, business rules, and operating procedures to ensure audit readiness.
• Ensure commission activities comply with established policies, controls, approval requirements, and governance standards.
• Identify opportunities to improve commission workflows, data quality, reporting, controls, and overall operational efficiency.
• Support automation, system implementation, and process transformation initiatives relating to commission operations.
• Handle sensitive commission and payout information with appropriate judgement, confidentiality, and discretion.
• Support ad-hoc assignments and other operational responsibilities as required by the Manager.

Skills for Success

• Bachelor's Degree in Finance, Accounting, Business, Economics, Information Systems, or a related discipline.
• Fresh graduates are encouraged to apply. Candidates with up to 1 year of relevant working experience in Sales Compensation, Incentive Compensation, Finance Operations, Revenue Operations, or a related function will have an advantage.
• Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP, Power Query, and data-validation techniques.
• Good understanding of data reconciliation, exception analysis, reporting, and large-volume data handling.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify root causes.
• Excellent attention to detail with a strong focus on commission and payout accuracy.
• Good organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
• Good verbal and written communication skills with the ability to work effectively with cross-functional stakeholders.
• Proactive, accountable, and responsible, with strong ownership of assigned tasks and deliverables.
• Ability to work independently while contributing effectively within a team environment.
• Experience with CRM platforms, enterprise databases, reporting tools, or commission calculation systems will be an added advantage.
• Knowledge of SAP, Power Automate, Power Apps, or equivalent automation tools will be an added advantage.
• Exposure to system implementation, process automation, transformation initiatives, commission audits, or compliance reviews will be an advantage.

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