Sales Operations Administrative Coordinator

Sales Operations Administrative Coordinator, AIG Advisors, South Korea

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Sales Operations Administrative Coordinator and play an important role in supporting the operational foundation of our insurance business. This is an opportunity to develop your expertise in insurance operations, contract and agent administration, and work closely with colleagues and business partners across the organization. AIG Advisors is a leading commercial-oriented general agency – focused on delivering value proposition to the company, agents, and customers. We offer a broad range of products through 22 proxy partners, including one of the world's most far-reaching property casualty networks of AIG.

Make your mark in Sales Operations, AIG Advisors

AIG Advisors' Sales Operations Administrative Coordinator plays a critical role in supporting the day-to-day activities of insurance agents and ensuring accurate and timely administration of contracts and agent-related matters. Working with internal teams, branches and 22 insurance partners, the team manages contract data, agent registration and qualification processes, documentation and other operational requirements that support our distribution business.

As the volume of in-force contracts and agent-related activities continues to grow, accurate data management, timely processing and effective coordination are increasingly important to maintaining operational quality and regulatory compliance.

How you will create an impact

As a Sales Operations Administrative Coordinator, you will be responsible for managing routine contract and agent administration with accuracy and consistency. You will support contract data validation and reconciliation, agent registration and qualification processes, documentation and day-to-day inquiries from agents, branches and internal teams.

You will work closely with multiple stakeholders to ensure that processes are completed accurately and within required timelines. Your attention to detail, strong organizational skills and ability to manage multiple priorities will help maintain data integrity, operational efficiency and compliance with applicable insurance regulations and company policies.

Ultimately, you will play an important role in keeping our sales operations running smoothly and enabling experienced team members to focus on complex cases, exceptions, regulatory requirements and internal controls.

About the role:

Key Responsibilities

• Collect, validate and reconcile proxy partners' insurance contract data and accumulate it through GA portal service after data accuracy check
• Handle accumulated in-force contract data for collection and renewal and perform regular contract status update to ensure data accuracy and consistency across relevant insurers' systems on time
• Handle transfer collection ownership process with branch staffs and insurers punctually
• Support end-to-end administration of agent qualification examinations, including schedule notifications, application submission, and registration of examination results
• Support overall administration of agent registration, including candidate validation, sales code registration of insurers, enroll relevant information into GA portal services
• Handle agent qualification management by noticing, issuing certified letters or applying sales prohibition for non-compliance with mandatory training and internal control requirements
• Support end-to-end administration of agent termination, including cancellation of code registration of proxy partners, transfer collection ownership to assigned delegates
• Manage/store/shred of all agent-related records and documents including personal information in accordance with applicable insurance regulations, regulatory guidelines and company policies
• Handle routine inquiries and administrative requests from insurance agents, branch offices, and internal departments relating to contracts and agents' administrative work
• Handel regulatory requirements for General Agency agent administration and contract operational work
• Serve as a point of AIG Advisors’ contact for insurers/insured with queries about contracts and provide appropriate support on a timely, professional manner

What we’re looking for:

Key Capabilities:

• Strong attention to detail and accuracy in handling contract and agent-related data
• Ability to manage and prioritize multiple tasks under strict deadlines
• Ability to work effectively across departments, branches and insurers' partners
• Strong verbal and written communication skills
• Ability to follow established procedures and regulatory requirements accurately
• Ability to identify data discrepancies and coordinate timely resolution
• Strong administrative and organizational skills
• Ability to handle repetitive and high-volume operational tasks consistently
• Proficiency in MS offices, particularly Excel and Outlook
• Willingness to learn insurance, GA operations and agent qualification requirements

Key Experience:

• University graduate with at least 3 years of experience with basic knowledge of General Agency business (General Agency/Insurance business experience preferred)
• Experience in:
  • contract administration, agent administration or sales support preferred
  • managing documents and records in accordance with established procedures
  • supporting agent registration, qualification or contract-related processes preferred
  • working under strict deadlines and managing multiple priorities
  • handling high-volume data entry, validation and reconciliation
• High level of managing/organizing/prioritizing skills under strict deadlines
• Strong verbal & written communication skills to collaborate with internal departments and external partners

#LI-SK1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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