Sales Operations Manager, Amazon Pickup and Return Points

Amazon is hiring a Sales Operations Manager, Amazon Pickup and Return Points in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
Tools and skills the posting cites include Pickup Point Hardware, Software Solutions and project management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Manage sales operations and deployment lifecycles for Amazon Pickup and Return Points, coordinating installations and maintenance.

pickup-point-hardwaresoftware-solutions

project-managementsales-operationsvendor-managementhardware-rollouts

地球上で最もお客様を大切にする企業になることを目指すAmazon！あなたのアイディアをAmazonにて形にしませんか？私たちチームはAmazonロッカーやカウンターを通して、お客様へより便利なサービスを提供すべく取り組んでいます。Sales Ops Teamは、日本全国へのロッカー展開の目標に沿って、ロッカーのライフサイクルマネジメントや新しいプロダクトの展開を担っています。

To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Sales Operations Manager - Amazon Locker JP.

Amazon Pickup points is an alternative delivery and return solution available to Amazon customers and as the Sales Operations Manager, you will own the functionality of fleet hardware and software solutions. Working with the 3rd party organizations that are responsible for Internet Service provision and Hardware faults or Maintenance calls outs, the role of the Sales Operations Manager will be to arrange and optimize new location installations, hardware moves or decommissions and to manage Locker downtime. This includes the speed with which we respond to outages. Determining the optimum solution set-up on a location by location basis will be the responsibility of the Sales Operations Manager working in conjunction with the service providers. Reporting to the Country manager in JP, the Sales Operations Manager will also be in daily contact with the extended global Pickup team, establishing timelines for new deployments and creating an executable pipeline of primed locations for ISP and Maintenance teams alike. The ideal candidate will exhibit strong project management and interpersonal skills with the ability to work in a fast-paced, innovative climate. Previous experience in IT roll-outs or projects of a similar nature would make for a good platform to step into this role from. The role will also require expertise both in internal team project management and include the management of a small team of external technical personnel.

Related information
[Department] https://www.amazon.co.jp/b?node=5637343051
[Job Function] https://www.amazon.co.jp/b?node=5609903051
[Location] https://www.amazon.co.jp/b?node=5589794051

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities
• Own the hardware and software elements of Amazon Lockers in Japan, creating a robust schedule of physical installations
• Manage global supply chain working with product team, SCM team, and suppliers.
• Manage new feature launch/update of operating tool and systems
• Own new product introduction
• Maintain service uptime of 99% by working with vendors, suppliers and Maintenance teams
• Manage and report on the following key metrics on a weekly basis
o Service Uptime
o Delivery performance impacts as a result of kiosk faults
o Customer concessions due to kiosk fault
o % of issues resolved remotely
o Time taken to respond to incidents
o Health of Locker fleet (% of bins available)

Basic qualifications

- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred qualifications

- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sales Operations Manager, Amazon Pickup and Return Points at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sales Operations Manager, Amazon Pickup and Return Points is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementSales OperationsVendor ManagementHardware RolloutsPickup Point HardwareSoftware Solutions

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Machine learning Google Cloud

Pay

Typical sales job: $140k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where sales operations was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where hardware rollouts was part of your work. What did you do?
Walk me through how you've used Pickup Point Hardware in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Project Management, Sales Operations, Vendor Management, Hardware Rollouts, and Pickup Point Hardware. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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