Sales Support Specialist, Global Mile

Amazon is hiring a Sales Support Specialist, Global Mile in Shanghai, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, operations and sales support.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Execute sales operational tasks, onboarding, contracting, account configuration, and process improvement initiatives for Global Mile.

Excel

operationssales-supportlogisticsprocess-improvementcontract-management

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world with a team of highly experienced logistics professionals, product and program managers.

We are seeking motivated Sales Support to develop and deliver sales support initiatives. The Sales Support will execute sales operational tasks to ensure AGL services deliverables and experience to sellers and internal stakeholders. The role will work on Amazon systems, interact with multiple sales teams, and perform daily operational tasks on seller onboarding, contracting, account configuration, and other sales support or admin tasks.

The ideal candidate should have strong ownership to work independently and deliver timely and accurately in a complex and fast-growing business environment. The candidate will be able to interface with technology systems, be comfortable in executing repeatable processes while identify and proactively explore opportunities for process improvement or automation.

Key job responsibilities
· Conduct full seller onboarding process from contracting to account creation and configuration, by strictly following SOPs
· Explore opportunities to continuously improve process efficiency, and update SOPs in accordance
· Provide analysis on onboarding processes and present findings to the team
· Respond to internal and external stakeholders to effectively address customer needs
· Document and provide visibility of process deliverables
· Generate various sets of daily, weekly and monthly business reports to track against objectives
· Provide daily support to other multiple sales teams on centralized and standardized operational tasks including but not limited to: contract management, data cleaning and mapping, hotline to general questions from wide sales team, reports generation, training, sales admin etc.

Basic qualifications

- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network
- Bachelor's degree in operations, supply chain or logistics, or 3+ years of team management, budget responsibilities, supplier management, problem solving, and client/ customer relations experience
- Experience in program management, logistics, operations, supply chain, transportation, or a related field

Preferred qualifications

- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Experience working with data analytics and using these metrics to identify problems
- Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sales Support Specialist, Global Mile at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sales Support Specialist, Global Mile is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 31, Shanghai.
The job was posted on September 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

OperationsSales SupportLogisticsProcess ImprovementContract ManagementExcel

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Google Cloud Machine learning

Pay

Typical sales job: $138k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where sales support was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where contract management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations, Sales Support, Logistics, Process Improvement, and Contract Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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