Senior Airport Services Agent

Description

We are currently recruiting for a Senior Airport Services Agent in Warsaw  – Poland (WAW).

You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Specific accountabilities include:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regard to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.
• Perform Aircraft Turnaround (ATC) duty as assigned by ASM/Deputy to ensure safe and secure turnaround of QR aircraft.
• Brief GHA on new procedures and ensure that they are implemented accurately
• Ensure required pre and post flight administration  tasks are carried out in a timely manner
• Handle admin issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with high degree of accuracy and correctness
• Perform other department duties related to his/hers position as directed by the Head of department.
• Ensure utmost priority is given to all security and safety related norms laid down by company local authorities.

Be part of an extraordinary story.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You: 

• Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job.
• You must be willing to work shifts.
• Very good knowledge of Amadeus is strongly preferred.
• High school diploma or equivalent.

You must be authorized to work lawfully in the Poland. This position is not eligible for visa sponsorship.