Senior Assistant

AI in this role

Manage order-to-cash operations while driving automation and analytics using AI tools, Power Automate, and Power BI.

copilotpower-bipower-automategenerative-ai

order-to-cashprocess-automationdata-analyticscustomer-servicedigital-transformation

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Technology-Enabled Customer Service Job Profile

Key Responsibilities

· Lead end-to-end order-to-cash operations and ensure timely billing and customer fulfillment.

· Champion customer advocacy and rapid resolution across all customer touchpoints.

· Govern backorder management, inventory prioritization, and stock allocation decisions.

· Coordinate execution across Supply Chain, Credit, Warehouse, Taxation, CIR and Business teams.

· Manage outsourced OM partners for accurate transaction processing and issue resolution.

· Track and improve CS performance metrics and customer portal adoption.

· Drive process excellence, SOP deployment, audits, compliance and training.

· Deliver premium service support for priority customer segments.

· Leverage Power BI dashboards to monitor OTIF, backlog, complaints, service KPIs, inventory constraints and order performance.

· Develop automated Power BI reports, scorecards and executive dashboards for proactive decision making.

· Apply AI and advanced analytics to identify trends, predict service risks and drive preventive actions.

· Drive automation using Power Automate, AI tools and digital workflows to improve productivity and reduce manual effort.

· Generate business insights from customer, order, complaint and inventory data to improve customer experience and working capital.

· Partner with IT and business functions to implement digital transformation and AI initiatives within the Order-to-Cash process.

· Utilize Copilot and Generative AI tools for reporting, root-cause analysis, SOP creation and productivity enhancement.

· Ensure data quality, governance, reporting accuracy and analytical model integrity.

· Train and mentor teams on Power BI, AI solutions, analytics and technology-enabled customer service practices.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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How we rate this

Senior Assistant at 3M rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Order To CashProcess AutomationData AnalyticsCustomer ServiceDigital TransformationCopilotPower BiPower Automate

Questions you could be asked

Tell me about a project where order to cash was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where digital transformation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Order To Cash, Process Automation, Data Analytics, Customer Service, and Digital Transformation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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