Senior Associate Engineer

Singtel is hiring a Senior Associate Engineer in Singapore, Singapore. Level rates it ; you can apply on Singtel.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 499 other open roles at Singtel.

AI in this role

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You will Make An Impact:

Serves as the lead for the assigned shift and is accountable for directing operational activities which include the following:

Perform network surveillance on critical services including mobile, broadband, fixed, TV and facility
Facilitate incident management including convening the relevant stakeholders and sending regular notifications on the progress of recovery
Govern the execution of change request to ensure that they meet the approval criteria
Attend to international voice fault reports including navigating between overseas service provider and service owner during investigation
Oversee the reporting of network health to management during special events like NDP, festive crossovers etc by convening the service owners to provide their network performance reports

The role also oversees the qualitative aspect to ensure shift operations are executed effectively.

Monitor overall shift performance to ensure adherence to operational commitments
Oversee the accuracy and timeliness of operational communications
Coach and mentor shift engineers on new systems and conduct briefing on new/amended SOP/WI
Conduct post-incident reviews and recommend operational improvements to enhance operations efficiency

Skills for Success:

Diploma with 3 years relevant experience including shift leadership
Experience in network protocols up to layer 3
Experience in incident management within a mission-critical operational environment

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.

Take the leap with Singtel to shape what’s next and accelerate your growth.

How we rate this

Senior Associate Engineer at Singtel rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.